RoR pre-order FAQ ommision: Please explain

[Elvenbeast]

If you didn't get a PM from a mod, also could easily be the wonderful world of "Beta". Hard to distinguish between moderation (won't say censorship, it is their bat and ball, their forums) and a fairly buggy forum implementation.

Oh, I didn't know that could happen. Thank you for telling me, I didn't get a pm or anything so it might very well be a bug. And if that is the case, I apologize to Turbine, long live the King!

Back on topic, I also didn't know seeking one's rights could lead to being banned. Odd.

[SalionOfBrothers]

In addition to the BBB, you can also file a complaint with the FTC at https://www.ftccomplaintassistant.gov/Consumer_Home.htm.

[Thornglen]

Sorry to go off-topic, but I'm pretty sure I had a critical but light-hearted post in this thread and it now seems to have been erased. I guess Turbine can't handle criticism any better than they can handle communication.

"Help! Help! I'm being repressed!"

If it has been removed, the reason may not be as nefarious as all that. This thread as a whole has been fairly critical of Turbine, but it has remained open and active. If, however, we start straying into trolling and open flames, it will likely be closed.

I'm not saying your post was trolling or flaming, but sometimes even light-hearted posts can be the spark that sets off others. And then we all lose. If someone saw that your post could (or did) set us in the wrong direction, it may have been removed to save the thread.

That said, if you think it should not have been removed, contacting Turbine directly is the best thing to do. Mentioning it here is another one of those things that can get us off on the wrong path.

I hope we all remain civil in this thread and continue to let Turbine know how we feel about their current communication skills or lack thereof. I get the impression that there are lots of us who do want to stick with LOTRO and Turbine, they just need to start showing us that it is not the wrong thing to do.

Back on topic, I also didn't know seeking one's rights could lead to being banned. Odd.

Again, it is the wonderful world of communications. I certainly don't like the tone that email takes toward the customer. Especially where it implies that any information not on the Rohan purchase page itself should not be considered at all when making the purchase. If that were the case, we'd have almost no information at all.

The threat part, though, is basically saying that if payment is disputed and reversed when the customer already has the product, the system will suspend the account until payment is corrected. This has been the way the system works forever. Sometimes happens if your cc payment glitches on a payment, too. It would seem Turbine should be looking at Rohangate as a separate case, though, and should take into account the information they put out there in error.

I can also see where this is a tricky thing on the Turbine side. Do they even have the ability to remove an expansion unlock from someone's account? I have never heard of it happening, so the answer may be no. If so, they don't have a great way to provide a refund. This is obviously not ideal for anyone and, again, their communication skills leave much to be desired. I don't, however, think their end goal is to intimidate or threaten customers. If it is, they have fallen farther than I'd imagined. Maybe it is the corruption of the Ring. They have, after all, held it for many years now.

[Moneydie]

Digital River has a 30-day money back guarantee.

Look at this from Digital River/Turbine Store:
"What is your refund policy?
The Turbine store by Digital River offers a 30-day money back guarantee."
http://store.turbine.com/store?Actio...eID=turbine#q1

The request refund button just loops me back into the contact us page, where I can click a link to find out the refund info before the third page poins me back to that original one.

Web design by the creators of lost perhaps?

[Cindir]

The request refund button just loops me back into the contact us page, where I can click a link to find out the refund info before the third page poins me back to that original one.

Web design by the creators of lost perhaps?

I saw this too. It says click here to request a refund and the link just sends you back to the FAQ. Just incredibly shoddy. They had the same problem a few years ago with their page on how to cancel a subscription - you could follow links forever and never get the page that would let you. It was completely messed up. How amateur can you get?