Quote Originally Posted by Lord.Funk View Post
It is clear that we don't matter to SSG or Daybreak, other than seen as walking wallets possibly. Our feedback is mostly ignored.
I think it's something to do with the fact that they never have to deal with the queries or complaints of their customers 'face to face'. You tend to have a bit more respect for a customer if you have to be in the same room with them. In most face to face scenarios, a company representative would 'bend over backwards' to keep the customers happy, and would certainly not ignore their concerns. But Lotro players aren't 'real people'.

There also seems to be a little bit of masochism at work with some Lotro players: They are treated badly, they know they are treated badly, they say they are treated badly, yet they can't bear to walk away, because they hope things may change. The same mechanics are at work in an abusive relationship. The Lotro player can feel that if they leave, there will be 'nothing', and the world as they know it will cease. All good things must eventually come to an end.