Quote Originally Posted by Raninia View Post
We're working on it. I don't have specifics. Hope to see it in BR either this week or next.

Here's the thing, a lot of work is spent doing stuff. Communication isn't free, it's extra. We're trying to spend that extra time doing that extra work on communicating, but that doesn't mean we'll be able to respond to every thread and every issue that's raised directly. The forums are useful tools for us, the developers, to read and react to things, but that's not their primary purpose. If you're only writing stuff with the expectation that a blue name is gonna respond to you, you are always going to be disappointed more than you're going to be satisfied, but that's an expectation you're creating, and it's not what we're saying we're going to do.
First, thank you for the acknowledgement of the problem.

Second, I don't think it should surprise you that the level of frustration grows with the number of consecutive weeks that a serious problem is reported without any response. We're not talking about a 10% reduction here, we're talking about a factor of ten.

If it's not free, how much does a one-line post (e.g. "We're aware of this problem and intend to fix it.") cost? It seems to me that it would benefit you to eliminate duplicated posts about problems you are already aware of and working on, by letting the testers know that.

In terms of specific problem reports, there are not really so many on this forum (perhaps two dozen, not counting open-ended and probably unactionable suggestions for complete redesign of the LI system or Brawler class). If replying individually is too onerous, why not have the Community Manager gather them into a single reply, say once a week?