This is definitely trickiest for players who liked to collect 'em all, but we'll keep an eye on that and see what we can do.
- We're also going to add more sources for Figments, just like are with Embers, again such as with landscape quests and the Reward Track. We'll keep an eye on how acquisition looks for those, as we want to avoid the problems that caused us to make the change for Embers.
Perhaps you could outline what those sources will be, before you remove the largest non-paid ways that people earn figments via - namely exchanging motes for figments. So far what you have outlined is that you are making changes because of how you perceive end game raiding gear - which is largely irrelevant to a section of the game's players who are focused on living a hobbit-y or dwarf-y life in Middle Earth.
It is disenfranchising to say you will add more sources without outlining them, especially when you say it immediately after you've said "we'll keep an eye on how acquisition looks for those," - you say it's not about pushing people towards loot box keys but it clearly is, otherwise what else are you going to see? The only other option people have is festivals.
There is literally a section of the game's community that only run missions to earn motes to exchange into figments, and to get other furniture / cosmetics via the mission reputation systems. You're saying that one of their primary reasons for running missions is now closed. Hardly makes sense and might not be pay to win but is certainly bordering on pay walled.
Until you add multiple ways to balance out your change, it is absolutely about pushing cosmetic / furniture fans towards loot box keys, which will not result in as many sales as you might hope, let's be real. Net result, those players will run less missions or none, and you'll make less cosmetics and furniture available via figments because you'll claim it's not popular - but who made it unpopular? - and thus the system becomes a victim of unnecessary change.
No one swapping motes out for figments is doing so to "win" at end game raiding, yet they are being penalised by this change. They're doing so to live a virtual life in a virtual world, and the "proposed" change (which is clearly set in stone before we get a say,) is shutting a door on many of the people who can't afford loot boxes or disagree with the loot box model. Instead of taking 3-4 weeks to get enough figments for one item, they now take 6+ months and likely miss the curator in the process.
Again, I put it to you - continue to allow for exchange, but if you feel 1:1 is unreasonable - make it an exchange rate rather than 1:1. 2:1 or 3:1.
Removing motes to figments entirely is making a bad change for the sake of change.
One thing I will hand your team - you do communicate better than what some people give you credit for, and kudos for that - but the horse has clearly bolted and the peasants are revolting. Throw non-raiders who like their cosmetics and furniture a bone.