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Forum: Account Support Questions

Look here for answers to your questions about your LOTRO account, including Pre-orders, subscription plans, etc.

Sub-Forums: Account Support Questions

 
 
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  1. If you are a Free player having technical issues or experiencing anything that prevents you from playing, post here!

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    • Threads: 5,004
    • Posts: 21,671
 

Forum: Account Support Questions

  1. Sticky: Support Adjustment

    Started by PlusDust, May 31 2016 12:45 PM
    1 Deleted Post(s)
    Thread deleted by CS_Alkaid
    Reason
     No longer relevant
  2. Sticky: Customer Service Profiles

    Started by TheColdblue, Apr 29 2015 03:20 PM
    1 Deleted Post(s)
    Thread deleted by CS_Alkaid
    Reason
     No longer relevant
  3. Sticky: Premium Services and Character Transfers Sticky

    Started by TheColdblue, Apr 21 2014 12:15 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated
  4. Sticky: Account Support Tips and Suggestions

    Started by SpectreVortex, Apr 26 2015 11:11 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated
  5. Sticky Thread Sticky: Account Support FAQ

    Started by SpectreVortex, Apr 26 2015 10:50 PM
    • Replies: 0
    • Views: 22,780
    Apr 26 2015, 10:50 PM Go to last post
  6. Sticky Thread Sticky: Fraud Prevention FAQ

    Started by Fricassee, Jun 12 2015 03:58 PM
    • Replies: 0
    • Views: 17,722
    Jun 12 2015, 03:58 PM Go to last post
  7. Sticky: Support Limited on Saturday, July 17th

    Started by CS_Alkaid, Jul 14 2017 03:32 PM
    1 Deleted Post(s)
    Thread deleted by CS_Alkaid
  8. Sticky Thread Sticky: In-Game Support Reimbursement Policy

    Started by CS_Alkaid, May 03 2018 02:03 PM
    • Replies: 0
    • Views: 11,097
    May 03 2018, 02:03 PM Go to last post
  9. Sticky Thread Sticky: 2020 Holiday Schedule

    Started by CS_Alkaid, Nov 19 2018 02:46 PM
    • Replies: 0
    • Views: 3,752
    Nov 19 2018, 02:46 PM Go to last post
  10. Sticky Thread Sticky: Account Security: Do not follow links posted in chat

    Started by Cordovan, Apr 10 2020 04:48 PM
    • Replies: 0
    • Views: 3,322
    Apr 10 2020, 04:48 PM Go to last post
  1. A Word About Account Security

    Started by TurbineCS, Jan 18 2011 01:45 PM
    15 Pages
    1 2 3 4 5 6 7 ... 15
    38 Deleted Post(s)
    • Replies: 365
    • Views: 64,148
    Feb 23 2011, 10:28 PM Go to last post
  2. Standing Stone Games Customer Service

    Started by SSG_Alkaid, Dec 19 2016 01:16 PM
    11 Pages
    1 2 3 4 5 6 7 ... 11
    4 Deleted Post(s)
    • Replies: 255
    • Views: 88,747
    Apr 14 2023, 09:36 PM Go to last post
  3. 500 Monthly Points for VIPs, When do you get them?

    Started by mwm5062, Aug 19 2010 01:15 PM
    8 Pages
    1 2 3 4 5 6 7 ... 8
    1 Deleted Post(s)
    • Replies: 175
    • Views: 50,795
    Nov 05 2016, 03:37 AM Go to last post
  4. Seige of Mirkwood and Adventure Pack Upgrade FAQ

    Started by Victorie, Oct 16 2009 09:26 PM
    6 Pages
    1 2 3 4 5 6
    3 Deleted Post(s)
    • Replies: 148
    • Views: 52,734
    Nov 17 2010, 07:17 PM Go to last post
  5. Question VIP Subscription not granted - money although taken

    Started by Tordi, Mar 12 2017 09:26 AM
    6 Pages
    1 2 3 4 5 6
    • Replies: 132
    • Views: 14,628
    Apr 10 2017, 12:29 PM Go to last post
  6. Question Can't log in

    Started by Nengeleth, Apr 27 2020 05:02 PM
    6 Pages
    1 2 3 4 5 6
    2 Deleted Post(s)
    • Replies: 128
    • Views: 30,365
    May 26 2022, 05:54 AM Go to last post
  7. Automated Character Transfers now available

    Started by TheColdblue, Mar 03 2014 12:24 PM
    5 Pages
    1 2 3 4 5
    1 Deleted Post(s)
    • Replies: 108
    • Views: 49,568
    Jul 28 2015, 08:43 PM Go to last post
  8. Account Upgrade, Billing Update and/or 30005 Errors

    Started by riddles12345, Mar 27 2010 06:27 PM
    5 Pages
    1 2 3 4 5
    3 Deleted Post(s)
    • Replies: 106
    • Views: 21,481
    May 02 2011, 01:40 PM Go to last post
  9. PaybyCash not available for EU residents, ETA for the fix?

    Started by Darantor, Jun 04 2011 02:41 PM
    5 Pages
    1 2 3 4 5
    3 Deleted Post(s)
    • Replies: 103
    • Views: 18,529
    Oct 24 2011, 02:02 PM Go to last post
  10. Immediate cancellation of a subscription..

    Started by FluffyM, Sep 25 2010 05:38 AM
    5 Pages
    1 2 3 4 5
    2 Deleted Post(s)
    • Replies: 100
    • Views: 12,321
    Sep 26 2010, 07:48 PM Go to last post
  11. Failed to add CC as Payment Method

    Started by difens, Jun 02 2011 05:57 AM
    4 Pages
    1 2 3 4
    • Replies: 97
    • Views: 16,601
    Aug 03 2011, 10:09 AM Go to last post
  12. VIP/lifetime monthly 500 tp missing.

    Started by Gagmuk, Feb 28 2013 04:00 PM
    4 Pages
    1 2 3 4
    • Replies: 87
    • Views: 10,405
    Aug 04 2013, 09:04 AM Go to last post
  13. Gift Giving, Payments on Friends' Accounts and Manual Points Purchases

    Started by Victorie, May 05 2009 12:40 PM
    4 Pages
    1 2 3 4
    3 Deleted Post(s)
    • Replies: 83
    • Views: 62,187
    Dec 09 2014, 05:30 PM Go to last post
    • Replies: 79
    • Views: 17,408
    Apr 22 2013, 01:54 PM Go to last post
  14. Unhappy "'No subscription for LOTRO found"

    Started by Strepsiades, Sep 17 2013 07:00 AM
    4 Pages
    1 2 3 4
    3 Deleted Post(s)
    • Replies: 79
    • Views: 98,714
    Nov 15 2021, 12:28 PM Go to last post
    • Replies: 72
    • Views: 13,879
    Dec 05 2021, 06:26 AM Go to last post
  15. I'd like my points.

    Started by Kherlin, Sep 11 2010 01:52 AM
    3 Pages
    1 2 3
    9 Deleted Post(s)
    • Replies: 64
    • Views: 9,845
    Nov 19 2010, 06:36 PM Go to last post
  16. Character Transfer from old Server "Morthond"

    Started by 3OHtyWmN3l, Jan 09 2020 08:01 AM
    3 Pages
    1 2 3
    • Replies: 63
    • Views: 15,913
    Jun 27 2022, 12:21 PM Go to last post
  17. Paypal as payment method

    Started by shell808, May 10 2011 06:02 AM
    3 Pages
    1 2 3
    • Replies: 62
    • Views: 15,800
    Mar 14 2012, 12:11 PM Go to last post
  18. Purchase cannot be completed

    Started by Mahri_Ridaen, Oct 08 2021 05:21 AM
    3 Pages
    1 2 3
    • Replies: 61
    • Views: 6,693
    Dec 22 2021, 09:52 AM Go to last post
  19. Error 30005 on ACCURATE Billing Info

    Started by GwegowySB, May 14 2011 03:00 PM
    3 Pages
    1 2 3
    • Replies: 59
    • Views: 40,865
    Jun 14 2011, 01:12 PM Go to last post
  20. Where is Customer Support????

    Started by Zhats, Mar 02 2022 08:03 AM
    3 Pages
    1 2 3
    • Replies: 56
    • Views: 7,096
    Aug 15 2022, 07:31 PM Go to last post
  21. Thumbs up World Transfer Requests

    Started by voxyn, Oct 11 2010 02:16 PM
    3 Pages
    1 2 3
    2 Deleted Post(s)
    • Replies: 53
    • Views: 6,769
    Oct 23 2010, 09:29 AM Go to last post
  22. In-Game Support Reimbursement Policy Update

    Started by Jesenne, Jan 03 2011 03:28 PM
    4 Deleted Post(s)
    Thread deleted by CS_Alkaid
    Reason
     out of date, creating new thread
  23. Want a refund on Isengard

    Started by datreus, Oct 09 2011 06:38 AM
    3 Pages
    1 2 3
    1 Deleted Post(s)
    • Replies: 50
    • Views: 8,746
    Oct 10 2011, 12:06 PM Go to last post
  24. Update: The current status of Character Transfers

    Started by CarpeNoctem, Jul 24 2013 10:22 AM
    2 Pages
    1 2
    8 Deleted Post(s)
    • Replies: 48
    • Views: 13,953
    Sep 25 2013, 09:37 AM Go to last post
  25. LOTRO Client Download Information

    Started by Patience, May 10 2007 12:01 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 47
    • Views: 216,239
    Sep 09 2009, 12:22 PM Go to last post
  26. Vip points

    Started by Rasakari, Mar 02 2013 09:37 AM
    2 Pages
    1 2
    • Replies: 44
    • Views: 3,915
    Mar 14 2013, 05:45 PM Go to last post
  27. Bonus Bag

    Started by Roaven, Aug 18 2012 10:45 PM
    2 Pages
    1 2
    4 Deleted Post(s)
    • Replies: 43
    • Views: 9,568
    Oct 25 2012, 08:28 AM Go to last post
  28. Refuns Possible?

    Started by SHADOW83, Jun 09 2012 12:08 AM
    2 Pages
    1 2
    • Replies: 42
    • Views: 6,971
    Jun 14 2012, 12:00 PM Go to last post
  29. Visa Credit Card Will not update

    Started by toto704, Nov 12 2009 08:58 PM
    2 Pages
    1 2
    • Replies: 40
    • Views: 14,884
    Nov 16 2010, 03:00 PM Go to last post
  30. Angry In-game support doesn't even attempt to help you anymore

    Started by Elderban, Jul 13 2013 02:17 PM
    2 Pages
    1 2
    • Replies: 39
    • Views: 5,699
    Jul 17 2013, 04:03 AM Go to last post
  31. Unhappy Loyalty turbine points

    Started by Landelor, Sep 23 2010 07:54 PM
    2 Pages
    1 2
    2 Deleted Post(s)
    • Replies: 39
    • Views: 7,764
    Sep 27 2010, 03:36 PM Go to last post
  32. Buyer Beware...

    Started by Greymantle, Dec 16 2011 08:40 PM
    2 Pages
    1 2
    • Replies: 39
    • Views: 4,890
    Dec 19 2011, 05:04 PM Go to last post
  33. Account hacked and Stripped...

    Started by Zacharias1973, May 31 2010 12:53 PM
    2 Pages
    1 2
    • Replies: 38
    • Views: 4,518
    Jun 30 2010, 08:19 PM Go to last post
  34. EU payment/debit card options

    Started by Beleg-Of-Doriath, Jun 16 2011 08:51 AM
    2 Pages
    1 2
    2 Deleted Post(s)
    • Replies: 38
    • Views: 10,597
    Jul 06 2011, 06:54 PM Go to last post
  35. Question Tried To Pre-Order But.....

    Started by HeyDoMerryDew, Jun 05 2012 01:10 AM
    2 Pages
    1 2
    • Replies: 38
    • Views: 6,178
    Jun 16 2012, 05:09 PM Go to last post
  36. I Got Hacked....Again!

    Started by Grodo, Mar 13 2010 02:07 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 37
    • Views: 4,568
    Mar 14 2010, 09:04 AM Go to last post
  37. LOTRO Points Purchase....At My Wit's End

    Started by gandalf22, Sep 13 2010 09:53 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 37
    • Views: 8,238
    Oct 30 2010, 07:57 AM Go to last post
  38. Purchaced ROI my bank account was billed. No code

    Started by haydenfisher3422, Feb 24 2012 01:22 AM
    2 Pages
    1 2
    • Replies: 37
    • Views: 3,444
    Feb 24 2012, 08:39 PM Go to last post

 
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