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Forum: Windows PC Technical Support

If you have a technical support question related to the Windows PC Client this is the place for it!

Sub-Forums: Windows PC Technical Support

 
 
 
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  1. Common Technical Issues

    Look here for answers to the most common technical issues. This is frequently updated by the Technical Support team.

  2. Technical Support Tracker

    This special page will show you all of the latest posts made by the LOTRO Technical Support team.

  3. Knowledge Base

    This link will take you directly to the Turbine Knowledge Base, where you'll find information on technical and gameplay issues.

 

Forum: Windows PC Technical Support

  1. Exclamation Sticky: Common Technical Issues - (Updated 11/03/2011)

    Started by Mirthgar, Feb 13 2009 04:08 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  2. Question Sticky Thread Sticky: "How-to's": "Voice Chat" - "Improving Video Hitching, Glitching.."

    Started by Fernelf, Mar 28 2007 11:16 PM
    5 Pages •
    1 2 3 4 5
    • Replies: 110
    • Views: 195,440
    Mirthgar
    Oct 22 2009, 01:29 PM Go to last post

  3. Exclamation Sticky Thread Sticky: Network and Game Connection Troubleshooting - Updated 1/19/2016

    Started by Altumus, Dec 10 2007 06:06 PM
    • Replies: 1
    • Views: 171,204
    Mirthgar
    Jun 04 2009, 05:53 PM Go to last post

  4. Sticky Thread Sticky: No DirectX 10/11 Graphics Options? Solution. . .

    Started by Hurin, Aug 27 2017 01:19 PM
    3 Pages •
    1 2 3
    1 Deleted Post(s)
    • Replies: 50
    • Views: 111,789
    Tralfazz
    Dec 22 2022, 05:20 PM Go to last post

  5. Question Sticky: How to get help on the Tech Forums and how to contact Turbine

    Started by Tiggs, Jan 16 2007 02:34 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  6. Exclamation Sticky: Hardware/Software Compatibility Issue Alerts (Updated 4/6/2011)

    Started by Mirthgar, Sep 14 2009 12:47 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  7. Exclamation Sticky: Port Forwarding update and changes - Important!

    Started by Mirthgar, Jan 19 2016 12:26 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  8. Smile Sticky: Welcome to Middle-Earth! - Please Read This First!

    Started by Mirthgar, Sep 10 2010 11:20 AM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  9. Sticky: Customer Service Stories

    Started by TheColdblue, Apr 04 2016 02:16 PM
    1 Deleted Post(s)
    Thread deleted by Cordovan
    Reason
     outdated

  1. Exclamation Windows 7 and LOTRO Compatibility

    Started by Sapience, Oct 22 2009 12:54 PM
    23 Pages •
    1 2 3 4 5 6 7 ... 23
    11 Deleted Post(s)
    • Replies: 562
    • Views: 273,751
    Ines
    Feb 02 2014, 08:37 AM Go to last post

  2. Visual C++ Redist fails with error, causes 'missing' LOTROClient.exe error at launch

    Started by sortius, Sep 26 2011 09:32 PM
    12 Pages •
    1 2 3 4 5 6 7 ... 12
    1 Attachment(s)
    • Replies: 297
    • Views: 213,661
    Mirthgar
    Nov 30 2011, 04:57 PM Go to last post

  3. DirectX 12 Installed But Game Isn't Recognizing It

    Started by genseerian, Jan 09 2018 10:16 PM
    • Replies: 11
    • Views: 149,753
    Hurin
    Feb 15 2018, 03:08 PM Go to last post

  4. Question Pando Media Booster FAQ and info -Updated 9/17/2010

    Started by Mirthgar, Sep 09 2009 02:31 PM
    1 Deleted Post(s)
    Thread deleted by Mirthgar

  5. Game Error [105], [128] DirectX 9 Errors While Alt-Tabbing (etc.), SOLUTION/WORKAROUND

    Started by Hurin, Dec 21 2017 01:04 AM
    3 Pages •
    1 2 3
    • Replies: 69
    • Views: 138,710
    Marancil
    Feb 03 2023, 05:15 AM Go to last post

  6. Arrow Online System Requirements Tool

    Started by Diedre, Mar 28 2007 10:24 PM
    6 Pages •
    1 2 3 4 5 6
    1 Deleted Post(s)
    • Replies: 135
    • Views: 129,709
    Finglonger_UK
    Feb 09 2014, 08:51 AM Go to last post

  7. X-Fi Titanium PCI-E -- BSODs (Page Fault)

    Started by Hurin, Nov 10 2008 04:20 PM
    21 Pages •
    1 2 3 4 5 6 7 ... 21
    17 Deleted Post(s)
    • Replies: 519
    • Views: 111,498
    Maldorf1
    Jul 05 2012, 11:08 PM Go to last post

  8. Workaround for Client Crash to Desktop in 32-bit Windows

    Started by ChromiteSwiftpaw, Oct 10 2011 12:06 PM
    9 Pages •
    1 2 3 4 5 6 7 ... 9
    4 Deleted Post(s)
    • Replies: 200
    • Views: 107,514
    Lord.Funk
    Nov 12 2017, 04:44 PM Go to last post

  9. X-fi Users Rejoice! (Creative Releases Drivers to Fix BSOD Issue)

    Started by Hurin, Sep 16 2011 10:56 AM
    9 Pages •
    1 2 3 4 5 6 7 ... 9
    16 Deleted Post(s)
    • Replies: 200
    • Views: 104,441
    squall_leonhart
    Nov 25 2022, 07:54 PM Go to last post

  10. Lotro mac client?

    Started by IamGimli91, Aug 07 2011 04:33 PM
    9 Pages •
    1 2 3 4 5 6 7 ... 9
    2 Deleted Post(s)
    • Replies: 203
    • Views: 99,861
    ENOKtheELDER
    Mar 20 2013, 04:42 PM Go to last post

  11. Lightbulb Guide: Your Mac, LOTRO, & You

    Started by Diedre, Mar 29 2007 06:12 PM
    6 Pages •
    1 2 3 4 5 6
    3 Deleted Post(s)
    • Replies: 126
    • Views: 99,748
    Herellomar
    Jan 02 2012, 05:43 AM Go to last post

  12. Windows 10 New Install, Client Won't Launch

    Started by cipher_nemo, Dec 30 2019 04:44 PM
    3 Pages •
    1 2 3
    6 Deleted Post(s)
    • Replies: 68
    • Views: 95,371
    Khazandra
    Aug 18 2021, 11:03 PM Go to last post

  13. High Resolution Client Repair Tool

    Started by Sapience, Mar 24 2011 06:01 PM
    3 Pages •
    1 2 3
    • Replies: 71
    • Views: 90,278
    EmyrSelyf
    Jan 12 2015, 02:38 PM Go to last post

  14. New Windows PC Install - Launcher Error - The Request Could Not Be Sent

    Started by Lasitus, May 19 2021 11:17 AM
    • Replies: 3
    • Views: 82,464
    Lasitus
    May 19 2021, 02:17 PM Go to last post

  15. Question Installing .Net 1.1 via "Slipstream"

    Started by Sporati, Mar 16 2010 04:11 PM
    5 Pages •
    1 2 3 4 5
    • Replies: 109
    • Views: 75,362
    ArgentMage
    Jan 13 2015, 05:04 PM Go to last post

  16. Need help with "Could not initialize Direct3D. Please ensure that Directx 9.0c [Dec 2005] or higher is install

    Started by Eowene, Jun 27 2018 04:06 PM
    • Replies: 13
    • Views: 74,121
    Eowene
    Jun 28 2018, 03:27 PM Go to last post

  17. Error > Unable to decrypt and de-serialize the data downloaded from the server

    Started by Alowynpacia, Mar 31 2012 12:01 AM
    2 Pages •
    1 2
    1 Deleted Post(s)
    • Replies: 32
    • Views: 73,804
    PakLong
    Mar 25 2020, 01:12 AM Go to last post

  18. The Client Crash (non-plugin related) Thread

    Started by beepa, Sep 26 2011 06:39 PM
    15 Pages •
    1 2 3 4 5 6 7 ... 15
    4 Deleted Post(s) 5 Attachment(s)
    • Replies: 370
    • Views: 67,617
    Mirthgar
    Dec 01 2011, 03:55 PM Go to last post

  19. Post Pando Media Booster. Please read

    Started by Mirthgar, Feb 25 2014 05:54 PM
    • Replies: 0
    • Views: 65,139
    Mirthgar
    Feb 25 2014, 05:54 PM Go to last post

  20. Did you eliminate your Hitching? Post how you did it here

    Started by Jubilex, May 16 2007 11:03 PM
    10 Pages •
    1 2 3 4 5 6 7 ... 10
    1 Deleted Post(s)
    • Replies: 238
    • Views: 62,666
    zariarn
    Aug 09 2013, 12:19 AM Go to last post

  21. Torch - personal light - how to turn off?

    Started by artistV, Nov 22 2009 04:42 PM
    • Replies: 18
    • Views: 61,932
    Jungle_Boogy
    Jun 04 2020, 11:48 PM Go to last post

  22. Lotro & DirectX 11

    Started by AzariahYisrael, Jun 30 2013 12:19 PM
    2 Pages •
    1 2
    1 Deleted Post(s)
    • Replies: 33
    • Views: 61,015
    Tralfazz
    Dec 14 2021, 05:52 PM Go to last post

  23. PatchClientDLL::CheckDatFiles Failed

    Started by Schlimmli, Nov 09 2018 12:37 PM
    • Replies: 15
    • Views: 57,898
    Cubosoide
    Jan 30 2022, 04:18 PM Go to last post

  24. LOTRO won't launch

    Started by Rakshilady, Jul 18 2017 09:39 PM
    • Replies: 16
    • Views: 57,019
    forgeknight888
    Dec 23 2020, 07:39 AM Go to last post

  25. Black Screen Crashes - Gathering Information

    Started by SDM, Jul 16 2009 03:12 PM
    9 Pages •
    1 2 3 4 5 6 7 ... 9
    9 Deleted Post(s)
    • Replies: 210
    • Views: 56,154
    Mirthgar
    Nov 12 2009, 02:21 PM Go to last post

  26. Game Error [201]

    Started by ppinkham, Nov 18 2008 09:57 AM
    3 Pages •
    1 2 3
    2 Deleted Post(s)
    • Replies: 55
    • Views: 55,848
    AJRimmer
    Dec 23 2011, 03:54 PM Go to last post

  27. Unable to connect to World Queue. Please try again. [Error 50000]

    Started by PenaltyShot, Feb 24 2009 09:28 AM
    4 Pages •
    1 2 3 4
    5 Deleted Post(s)
    • Replies: 96
    • Views: 53,983
    Monda
    Aug 10 2011, 11:23 PM Go to last post

  28. Intel HD Graphics performance issue

    Started by qweqwrq, Aug 26 2013 11:50 AM
    18 Pages •
    1 2 3 4 5 6 7 ... 18
    3 Deleted Post(s)
    • Replies: 429
    • Views: 53,840
    Bicyclerepairman
    Sep 27 2013, 06:32 PM Go to last post

  29. "Where is the game client executable?"

    Started by Xcalak, May 14 2013 04:04 PM
    2 Pages •
    1 2
    • Replies: 36
    • Views: 46,930
    Lhakthong
    May 21 2020, 11:23 PM Go to last post

  30. Lightbulb DirectX Error

    Started by Mithrandir1903, Nov 16 2017 12:39 PM
    2 Pages •
    1 2
    • Replies: 30
    • Views: 46,532
    G-Medjai
    Jan 30 2020, 05:57 PM Go to last post

  31. Game Error 105 / 128

    Started by HyperInsane, Oct 20 2017 11:36 PM
    2 Pages •
    1 2
    • Replies: 29
    • Views: 45,918
    GunnerStunner07
    Oct 24 2020, 01:19 PM Go to last post

  32. Corrupt source file client_mesh.dat

    Started by Kawil2012, Mar 25 2009 11:15 PM
    3 Pages •
    1 2 3
    1 Deleted Post(s)
    • Replies: 55
    • Views: 43,504
    SauronZeitgeist
    Jun 05 2012, 12:03 PM Go to last post

  33. Game Error [201] Can't open the data files ...

    Started by Pdt_the_Confused, Sep 27 2011 09:33 AM
    2 Pages •
    1 2
    1 Deleted Post(s)
    • Replies: 27
    • Views: 42,269
    Aelaer
    Oct 15 2018, 03:25 PM Go to last post

  34. Exclamation The drive or UNC share you selected does not exist or is not accessible.

    Started by Vengenced, Aug 08 2012 10:53 PM
    • Replies: 5
    • Views: 40,430
    Vengenced
    Aug 09 2012, 01:15 PM Go to last post

  35. Why does the Updater insist on installing MS Visual C++ 2005?

    Started by GreySparrow, Nov 18 2008 08:04 PM
    2 Pages •
    1 2
    • Replies: 45
    • Views: 39,784
    Erunineriol
    Jun 19 2011, 01:58 PM Go to last post

  36. d3dx9_42.dll is missing from your computer

    Started by samuel_tan85, Sep 15 2010 01:39 PM
    4 Deleted Post(s)
    • Replies: 7
    • Views: 38,768
    Finglonger_UK
    Nov 10 2011, 12:30 PM Go to last post

  37. "Happy Cloud?"

    Started by slaintemaith, Jul 05 2012 11:44 AM
    • Replies: 9
    • Views: 38,030
    EmyrSelyf
    Dec 05 2014, 11:48 AM Go to last post

  38. Exclamation LOTRO won't launch!!! Windows 10 - 64bit

    Started by Ninky, Mar 26 2017 05:22 AM
    • Replies: 13
    • Views: 37,360
    Rugongrod
    Mar 28 2017, 01:43 AM Go to last post

  39. Connection to server lost.. ongoing and annoying

    Started by demonR6v1, Mar 24 2009 06:03 PM
    4 Pages •
    1 2 3 4
    • Replies: 75
    • Views: 36,854
    umrebel
    Mar 13 2011, 07:09 PM Go to last post

  40. Issue with my new 4870

    Started by kidwon, Jun 30 2008 02:25 PM
    8 Pages •
    1 2 3 4 5 6 7 ... 8
    • Replies: 176
    • Views: 34,650
    Comstrike
    May 17 2010, 03:37 PM Go to last post
 
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