is there a tech support number I can call??

[edhellinde]

Hello everyone, I had just bought LOTRO and downloaded it onto my computer. The TBD says everything is up to date. When I try to play the game it exits when i try to log on to the server. No black screen, no error message. Is there a number I can call for tech support? My issue isn't in the faqs, I've looked multiple times. This has been a terrible experience of installing/uninstalling the game. Is there NO ONE in lotro support (a live person) who can help me?

Thank you very much.

[KualaBangoDango]

What with it being Memorial day weekend, I don't think there was any Customer Support available, so your best bet is waiting till Tuesday or so or hoping one of us forum-goers can help ya.

I'm not too tech savvy, but I've heard of similar stuff happening before and the general input from other players was to check your firewall (if you have one) and make sure you have LotRO set up as an exception.

You can also try disabling any firewalls/antivirus programs you may have running before starting the game if the exception thing didn't work.

Some people have also said to make sure you have Windows set up to where you don't have to be logged onto Windows as an administrator to run LotRO.

Last thing I can think to try would be to try starting the game directly from the launcher in your LotRO game directory, instead of from your desktop shortcut or start menu.

Good luck, and I hope you get this issue resolved quickly.

Edit: You may also want to create a thread about this in the support forum, as more tech savvy people tend to frequent there more than here in general forums.

[lordoftheringsfan120]

I second the question for a number i cannot get past the stupid download manager updates i have been playing for a while now and i went 2 update today and now it wont update it just says stopped in the bottom right corner of the window

[Yula_the_Mighty]

There is no phone support for technical issues. Phone support is only provided for money issues - subscription - billing - account.

Turbine provides technical support via the forums:
http://forums.lotro.com/forumdisplay.php?f=16
and this shows you how to get live chat access to technical support:
http://forums.lotro.com/showthread.php?t=63222

It is now Tuesday after noon Eastern Daylight Time. Technical support should now be open.

[LethalBlade]

You will get MUCH more help by posting your problem and system specs in detail here on the tech support forums then you ever will from any "official" tech support person.

When it comes to PC game tech support, other users are your greatest resource.