Yeah, I got the same response asking about the 3 loc quest, Flagit's chamber cant be cleaned with locks, so after a half hour of searching, put in a ticket asking if its bugged, and get a 'we cant help' response. The GMs are really pathetic now, they used to be useful in SOA, now it seems most of them don't give a damn. A GM jumped into our glff the other day to say hello, and said that the GMs didn't really mind the CD bug as it 'gave them a chance to stop by and say hello'. After 3 straight tickets where they simply closed the ticket with a generic statement, I fail to see how they want a chance to say hello.