Hotfix 3-5pm (-5GMT)

[Atreidus]

Well. You shouldnt join the servers Now. Maybe they are still working on the last things. But alone the power on for all servers would take 30 minutes or more. So please be patient to prevent an crash.

[jevvy]

You do realize theres no such thing as normal hours? People regardless of time zone or country work mornings/afternoons and night shifts that do play this game.


This fix was they determined to be the best time for them to get it done period or they have a pool going to see how many people they cant piss off LOL.

ofc I realise that.. but its well known fact that prime time raiding / kin grouping is around 7 - 11pm in Europe, not mid morning or mid afternoon,.

[hanedizzle]

Im not able to log into the servers atm, so im guessin its gonna be a little longer than intended

[ShotgunStalker]

Ok, it's extended which means good night from us in EU XD

[Edhereth]

UPDATE: The downtime has been extended to 7:30 PM Eastern (-5 GMT). Thanks for your patience!

[melyjely]

By my clock... they should already be back up. Happy gaming.

UPDATE: The downtime has been extended to 7:30 PM Eastern (-5 GMT). Thanks for your patience!

http://forums.lotro.com/showthread.p...-December-18th

[DrTEE]

Not back up yet but hoping

[LEGENDofALL]

In about 7 hours time would be nice, I'm almost 100% sure (see I didn't say definitely 100%!) it wouldn't impact their production schedule and they also wouldn't have a bunch of annoyed players

7 hours notice or 7 hours from the time it went down? if you mean 10pm est you'd still have a bunch of mad people who all live West Coast Pst.

[Mar-Evayave]

1) Companies that don't care enough about their customers to know what is "quality time" for their customer tend to lose customers.

2) Companies that put the interests of their employees over the interests of their customers may find they have more employees than customers.

The casual disregard shown by Turbine and, it seems most Americans, for the customer satisfaction of their non-American customers seems, unfortunately, to support some of the stereotypes about Americans.

Which is a shame, having spent several month in the US I know that stereotype is not at all universal.

All The Best

We Americans (and even Europeans to a degree) get the better side of the deal not because we are greedy and don't care about other customers around the world. But seriously, no matter what time Turbine decides upon, someone will be inconvenienced. I was inconvenienced, here in the US, because I was in the middle of questing for the festival. I have 9 toons to churn through there, and this 2-hour hotfix was an inconvenience for me. While on the opposite side of the planet there are some fortunate souls who are happily asleep in their beds, oblivious that the hotfix is even here. Not inconveniencing them at all.

I suppose some of you folk would prefer that Turbine employees (ordinary folk like the rest of us who have normal daytime jobs) stay up past midnight to run a hotfix that's more convenient for those of you who complain? That is a very self-centered attitude. People who expect other people to stay up overnight so that the hotfix doesn't inconvenience them (even though its inconveniencing loads of other people, not just the employees) are pretty selfish sorts of people. Have some consideration for the rest of the human population.

So we rule out 2pm-11pm EST. However that still leaves 5-6 hours of a normal US working day? Why not patch tomorrow morning, I doubt a day makes much difference.

Well, usually that is what Turbine does. Maintenance is typically in the wee hours of the EST morning, and the same typically goes for scheduled updates. But the situation here is the word "hotfix". It was not planned in advance. It was a result of the instances breaking after launching yesterday morning. A day after the launch -- they couldn't exactly plan this stuff in advance. And as Sapience said, their schedule is pretty tight. If they decided to wait for another time, that other time could end up being... next week... next month, which is actually next year... It was now when they can, or possibly a long wait. And then the forums would be full of unhappy customers who've waited so long for the IC only to receive it with problems. I personally ran 2 of the instances yesterday without a problem, but apparently I was one of the lucky ones. I'm not even sure what the problems are with the instances.

UPDATED: Apparently the downtime has been extended by 2.5 hours.

[Atreidus]

ofc I realise that.. but its well known fact that prime time raiding / kin grouping is around 7 - 11pm in Europe, not mid morning or mid afternoon,.

thats what i am saying. Its 23:07 now. Already 7 Minutes over the sheduled time. Plus they didnt calculated the time. They thought its 8 pm as they shutted it down. It was 9 pm.

[UnlikelyBeing]

Actually im in the US est and its happened in the past on raid night they took it down for a restart or a hot fix many times and we had to start over our raid.

Restart is not the same as a hotfix. Restarts are presumably unavoidable and hopefully rare (at least in my experience). This is a hotfix, the choice of timing was when it suited Turbine best, not necessity of the smooth running of the server.

So dont think it just happens to EU players it happens to everyone.

When was the last time Turbine scheduled a hotfix (not restart) for an evening during US peak hours? It certainly hasn't happened since we were brought over from codemasters.

it suck but it is what it is and i honestly dont think they're going to listen to anyone and they will do it as they see fit.

No I don't expect them to listen, but then my comments were not aimed at Turbine.

[Torwin]

Here's hoping they'd managed to squeeze in a last minute invisible horses fix... The floating players are just ridiculous.

[SmellyCheese]

ofc I realise that.. but its well known fact that prime time raiding / kin grouping is around 7 - 11pm in Europe, not mid morning or mid afternoon,.

I think the point is: Can you pick a time where it isn't prime time raiding SOMEWHERE in the world? No, I didn't think you could.

[Lothirieth]

Fixes are always great and appreciated. Please work on your communication though. A head's up will preempt some negativity.

(an aside, I'm astonished at some of the posts here that are being allowed to stand. People may not be happy with the OP's post and are fully within their rights to disagree with it, but that doesn't give them a right to be rude, CMs included.)

[Celestrata]

Hey everyone,

I'm sorry to announce this, but we're extending the downtime until 7:30 PM. We're troubleshooting a few issues over here, and we want to make sure that everything is ship shape before we re-open the game.

We'll keep everyone updated on our current status as we know more.

[Startrekman1of9]

They are still down. What gives?????

[Santonio_n_Ontonio]

Ha, now it's 7:30 PM EST, I was all set waiting to 5:00, but now this is starting to get a little on my nerves...

[Atreidus]

Well..
i got an solution:
Get Teams for each languaged server. So its allways perfect.
You can let them making an shift system.
Easy, quick and no employee needs to work at an day off.

[Edhereth]

The reasoning is pretty simple. We had two options. Today, as soon as possible (which happens to be 3PM local time), or some time after the new year. Possibly as late as late January. Our production calendar is pretty full and we have the Holidays to consider (yes, we do sometimes let people leave the building to be with their families).

What is being fixed are the quests for the new instances. Yesterday we had to disable them and we simply did not want to let this situation stand through out the holidays. So the team put together a fix, we got it approved and we pushed hard to get this out today.

The amount of downtime required is about the shortest we can accomodate. There is a minimum window of time required just to cycle through the systems and confirm and validate the changes. Two hours is about the smallest window of time to do that.

Sapience 2 hours = 5.5 normal hours

[DuroNL]

Hey everyone,

I'm sorry to announce this, but we're extending the downtime until 7:30 PM. We're troubleshooting a few issues over here, and we want to make sure that everything is ship shape before we re-open the game.

We'll keep everyone updated on our current status as we know more.

Sleep tight then, hope they are back up when Europe awakes...

[HimToo]

Hey everyone,

I'm sorry to announce this, but we're extending the downtime until 7:30 PM. We're troubleshooting a few issues over here, and we want to make sure that everything is ship shape before we re-open the game.

We'll keep everyone updated on our current status as we know more.

I appreciate the update, thanks.

[valkhor]

Hey everyone,

I'm sorry to announce this, but we're extending the downtime until 7:30 PM. We're troubleshooting a few issues over here, and we want to make sure that everything is ship shape before we re-open the game.

We'll keep everyone updated on our current status as we know more

No comments whatsoever. Probably the Boston fanboy will pitch in about now.

[cossieuk]

Dont understand why this couldnt have been done tomorrow with the rest of the maintenance that is happening then.

The Turbine Account Maintenance site at http://myaccount.turbine.com will be brought down for maintenance on Wednesday, December 19th from 6:00 to 8:00 AM Eastern (-5 GMT). During this time, players will be unable to log into the game or make changes to their accounts. Players already in the game when the site is brought down will be unaffected unless they log out or are disconnected.p

http://forums.lotro.com/showthread.p...-December-19th

Nothing mentioned is so urgent it could not wait till tommorrow, unless they are fixing more than they are telling us

[Snarf999]

I'm sorry to announce this, but we're extending the downtime until 7:30 PM. We're troubleshooting a few issues over here, and we want to make sure that everything is ship shape before we re-open the game.

That's ok, you've now got another 19 hours to fix the game before I'm back from work to play again - feel free to keep the game down all that time to triple check everything's been fixed (and fix some of the more minor bugs at the same time!)

[maartena]

I think the point is: Can you pick a time where it isn't prime time raiding SOMEWHERE in the world? No, I didn't think you could.

EXACTLY. There are MMO type games everywhere in the world. If you pick an AMERICAN game made by an AMERICAN company, you are going to have to accept that downtime during OTHER COUNTIES prime time is a possibility. I'm sure that several European and Asian countries also make high-quality MMO type games that will not go down in those country's prime time.

A game will focus it downtime based on the largest community of players, combined with where the company is actually located, which respectively are Americans, and located in MA, USA.

So you miss a raid. Is that REALLY a big deal?