In-Game Support Reimbursement Policy

[SSG_Alkaid]

Greetings,

Please refer to the following information with regards to the In-game Item Reimbursement Policy.

(PLEASE NOTE: Lost items due to compromised accounts fall under separate guidelines, governed by our Anti-Fraud Dept.)

If you are looking to recover an item:

1. You must apply for the reimbursement no more than 7 days after the item as been lost
2. You may not have more than 3 reimbursements per account per calendar year
3. The GMs must be able to verify that you previously possessed the item**

The following are examples of what we may be able to reimburse/return:

• High end quest rewards
• Item chosen that is unable to be equipped by class
• Legendary items (this is ONLY an option if the item is sold or destroyed)
• In-game mail sent to the wrong player (if unopened by the recipient)
• Mounts (still in item form)

Please note we will not reimburse the following items:

• In-game money (gold, silver, copper)
• XP (Experience points)
• Destiny Points
• In-game mails which have been opened/decayed
• Items traded to other players
• Consumable items
• Legendary items that were deconstructed / Items that were turned into Ash of Enchantment, Motes of Enchantment, or Embers
• Items bought with Ash of Enchantment, Motes of Enchantment, or Embers
• Items bought with Figments of Splendour
• Barter items
• Crafted items
• Mounts (that are skills)

*The Lord of the Rings Online support has final say over whether an item will be reimbursed

**Must be verified by Game Master's logs. Screenshots/testimonials by other players will not be regarded as evidence