In-Game Support Reimbursement Policy
Greetings,
Please refer to the following information with regards to the In-game Item Reimbursement Policy.
(PLEASE NOTE: Lost items due to compromised accounts fall under separate guidelines, governed by our Anti-Fraud Dept.)
If you are looking to recover an item:
- You must apply for the reimbursement no more than 7 days after the item as been lost
- You may not have more than 3 reimbursements per account per calendar year
- The GMs must be able to verify that you previously possessed the item**
The following are examples of what we may be able to reimburse/return:
- High end quest rewards
- Item chosen that is unable to be equipped by class
- Legendary items (this is ONLY an option if the item is sold or destroyed)
- In-game mail sent to the wrong player (if unopened by the recipient)
- Mounts (still in item form)
Please note we will not reimburse the following items:
- In-game money (gold, silver, copper)
- XP (Experience points)
- Destiny Points
- In-game mails which have been opened/decayed
- Items traded to other players
- Consumable items
- Legendary items that were deconstructed / Items that were turned into Ash of Enchantment, Motes of Enchantment, or Embers
- Items bought with Ash of Enchantment, Motes of Enchantment, or Embers
- Items bought with Figments of Splendour
- Barter items
- Crafted items
- Mounts (that are skills)
*The Lord of the Rings Online support has final say over whether an item will be reimbursed
**Must be verified by Game Master's logs. Screenshots/testimonials by other players will not be regarded as evidence
Last edited by CS_Alkaid; Jan 08 2019 at 02:32 PM.
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