The Bug Submission Form

[Zalexia]

I am currently waiting on transferring. its going on 3 weeks now. I have gotten an error message a few times. 1.5 weeks later they replied to my report my error message email told me to go to. i currently have not received anything on it It is 3 weeks in the making and i really wish that i would hear from someone even if its via email. I only received one email saying they're working on it. that was a long time ago . stay safe

[Narforth]

Here's a bug I'd like to report: not being able to get any of my old characters from the Dwarrowdelf server transferred to one of the current servers. It's kind of annoying and to be honest it's the main reason I've decided not to resubscribe. If SSG isn't willing to fix the issue despite it being known for over a year then that doesn't inspire confidence.

[puggs741]

Does anyone know what todo, if you've purchased the collector's edition of the expansion and cannot create a brawler class toon?

[Pontin_Finnberry]

Does anyone know what todo, if you've purchased the collector's edition of the expansion and cannot create a brawler class toon?

The Brawler class isn't released yet, that comes on October 13th with Update 30.3 next week, this was just pre-purchase buy the expansion and you get the stuff when it releases, so Brawler comes with Update 30.3 then Gundabad expansion is Update 31 on November 10th.

[puggs741]

The Brawler class isn't released yet, that comes on October 13th with Update 30.3 next week, this was just pre-purchase buy the expansion and you get the stuff when it releases, so Brawler comes with Update 30.3 then Gundabad expansion is Update 31 on November 10th.

I thank you kindly, I was wondering why I didn't see the option when I tried to create a new toon.

[Boriandor-1]

All my chars are currently stucked in loading screen on Evernight. Three in Glan Vraig and two in Annak Khurfu. Somone else with same issue?

[gfdhsdadfsads7485174]

So I've been playing the Hunter in the 'Trapper of Foes spec' and there were a couple of things that I noticed but wasn't entirely sure if they were bugs or intentional.

1. The Trap from 'Emergency Preparations' doesn't appear to scale with level correctly - at level 135 the trap does around 3000 damage in comparison to my actual 'set trap' skill which does 170079.
2. Damage over time & debuffs from traps do not show on targets if you have 'only show effects cast by you' ticked in the social options.

That's all for now but hope this helps!

[Pavlin]

https://www.youtube.com/watch?v=Cmx2FYUXrTU

[Kehleyr_SSG]

As requested in the OP, please do not report bugs in this thread.

Please use the 'Submit A Bug' link located at the top of the forum.

Thank you for your understanding with this request.

https://help.standingstonegames.com/...form_id=438007

[DH_Crumbling]

As requested in the OP, please do not report bugs in this thread.

Please use the 'Submit A Bug' link located at the top of the forum.

Thank you for your understanding with this request.

https://help.standingstonegames.com/...form_id=438007

For our bug reports and tickets to sit for 2 months before being automatically closed without a response? You guys really need to hire more GMs to start combing through the mountain of tickets and help requests that are building up and being ignored. The worst/slowest I’ve seen this system in 14 years of playing.

[Kehleyr_SSG]

For our bug reports and tickets to sit for 2 months before being automatically closed without a response? You guys really need to hire more GMs to start combing through the mountain of tickets and help requests that are building up and being ignored. The worst/slowest I’ve seen this system in 14 years of playing.

There's a difference between a Bug Report and a Support Ticket. Bug Reports go to QA. Support Tickets go to Customer Service. I am only addressing in game bugs here.

QA reviews bug reports on a daily basis and processes them regularly. But they need to come in through the Bug Submission Form in order for us to do that process efficiently.

[DH_Crumbling]

There's a difference between a Bug Report and a Support Ticket. Bug Reports go to QA. Support Tickets go to Customer Service. I am only addressing in game bugs here.

QA reviews bug reports on a daily basis and processes them regularly. But they need to come in through the Bug Submission Form in order for us to do that process efficiently.

You acknowledge support tickets are being left for weeks without a response though?

[Sk0field]

There's a difference between a Bug Report and a Support Ticket. Bug Reports go to QA. Support Tickets go to Customer Service. I am only addressing in game bugs here.

QA reviews bug reports on a daily basis and processes them regularly. But they need to come in through the Bug Submission Form in order for us to do that process efficiently.

Once a bug report has been submitted and the report did go to QA, is there any way of us knowing what happens next? I filed a bug report weeks ago, and it was sent to QA. Now we just had U32 released and there were some fixes for the same class, but the bug that I submitted did not get fixed. I am really hesitant to submit the bug again to be honest, but I don't really want to do that because it will create some additional workload on your end (SSG).

What I am trying to point out here is: there is no way of knowing, once a bug has been submitted, what state it is currently in. There is no database for us players to look at to know if a bug is being worked on, or not. Could be that the bug that was reported is actually not a bug but WAI, could be that it's due to be fixed with an upcoming patch, or not. The thing is, we just don't know. Also, sometimes there are silent fixes, which do not show up in the release notes, which is also a bit annoying.

In a more general sense: A database where bugs that were sent to QA could be listed would be really nice!

In this particular case: How do I proceed? Is there any way to get confirmation that my bug is being worked on in some shape or form?

[Altli]

I am trying to access the Help menu in-game and contact customer service, but the menu does not react. Any solution?

[elderlygamer]

I didn't notice until now that I'm replying to an old post lol but hey, it's still relevant!

Once a bug report has been submitted and the report did go to QA, is there any way of us knowing what happens next? I filed a bug report weeks ago, and it was sent to QA. Now we just had U32 released and there were some fixes for the same class, but the bug that I submitted did not get fixed. I am really hesitant to submit the bug again to be honest, but I don't really want to do that because it will create some additional workload on your end (SSG).

They probably have hundreds of known bugs in the backlog. The larger any game/program becomes, the more bugs there will be. This is true at SSG, just as it's true at Microsoft. If it's a high-priority bug then it might get fixed in the next release. If it's a low-priority bug but it can be easily fixed along with another bug (saving dev/qa time), then it might get fixed sooner rather than later, or it might be much much later.

What I am trying to point out here is: there is no way of knowing, once a bug has been submitted, what state it is currently in. There is no database for us players to look at to know if a bug is being worked on, or not. Could be that the bug that was reported is actually not a bug but WAI, could be that it's due to be fixed with an upcoming patch, or not. The thing is, we just don't know. Also, sometimes there are silent fixes, which do not show up in the release notes, which is also a bit annoying.

In a more general sense: A database where bugs that were sent to QA could be listed would be really nice!

Companies don't normally provide this. It can give a bad impression if people see that a program has 726 outstanding bugs even though most customers might not notice any of them. It also motivates customers to try to take advantage of the bugs. In general, a public bug database is a bad idea for commercial software. With open source programs, however, it's different as anyone can contribute to the code, including fixing the bugs.

In this particular case: How do I proceed? Is there any way to get confirmation that my bug is being worked on in some shape or form?

If you got any kind of confirmation that the form was submitted, whether the confirmation was on the screen or in an email, then you should assume everything went through.

I don't work for SSG, but I do test software.

[Nouri]

I didn't notice until now that I'm replying to an old post lol but hey, it's still relevant!




They probably have hundreds of known bugs in the backlog. The larger any game/program becomes, the more bugs there will be. This is true at SSG, just as it's true at Microsoft. If it's a high-priority bug then it might get fixed in the next release. If it's a low-priority bug but it can be easily fixed along with another bug (saving dev/qa time), then it might get fixed sooner rather than later, or it might be much much later.




Companies don't normally provide this. It can give a bad impression if people see that a program has 726 outstanding bugs even though most customers might not notice any of them. It also motivates customers to try to take advantage of the bugs. In general, a public bug database is a bad idea for commercial software. With open source programs, however, it's different as anyone can contribute to the code, including fixing the bugs.



If you got any kind of confirmation that the form was submitted, whether the confirmation was on the screen or in an email, then you should assume everything went through.

I don't work for SSG, but I do test software.

OMG, you're still here!?!?!