"Issues beyond our control"

[maartena]

The only issues beyond the control of SSG are DDoS attacks or major internet backbone failures.

Hardware can be replaced.
Internet providers can be changed. (Although it takes 60-90 days to get a new circuit delivered to your cage in a data center)
Software can be changed or upgraded.

If any of their third party vendors aren't doing their job, they too can be changed.

But.... I think it is time to just acknowledge what this is: Some disgruntled player has found a way to utilize a botnet or university network to DDoS SSG, and the firewalls at SSG aren't capable of handling it.

[SavinDwarf]

Since LOTRO is running in a hosted data center Hardware issues, network issues, internal networking issues, etc are actually beyond the control of SSG. They can shout at the data center, they can encourage the data center, they can try pulling their hair out and IN THE LONG RUN they could migrate to another data center. But the only constructive thing they can do in the short term is test thing when the data center say "we may have fixed it".

There are huge advantages to using hosted data centers, but when things go wrong the developers will tend to feel a little helpless.

My one hope is that they are seriously considering a new data center vendor if this continues.

[Altair6]

Well, I just hope they get compensated for the terrible service at the data centre if that is where the fault lies. Maybe they'll get some nice candles.

[UselessSmurf]

LMFAO and thats not up for some random player to tell who is judged or not

you have no power or control once you signed up contract thats it


now deal with it

That "Random" player, could possibly be subscribed for real money. So yes we do have power, we pay their bills at the end of the day...Now deal with it.

[Hankenstein]

SSG i m with you do not fear, we will get them all, they are mini mouses.

[Oldwiley]

https://www.youtube.com/watch?v=Gbg-BcDSjWw9

[Mysthoo]

SSG i m with you do not fear, we will get them all, they are mini mouses.

[CaerArianrhod]

SSG i m with you .

Good for you. I'm very sure they need you. They are depending on you.

[Hankenstein]

this thread is a proof how ugly community is ,insults,attacks,mockery,attac king team and i get it now its because of Marteena name you think female she is in real life, so you defend her

Okay that is it

[Xaviar13]

Interestingly enough, when this all started an organization I work with had a ransomware attack through a hosted data center in Medford MA, near the "office" of SSG. This has been a show ever since and I can't help but find the timing curious. I Keep waiting for the second shoe to drop and SSG to sack up and tell us they have been hacked, but based on the existing "communication strategy", it will be to downplay the situation as a low priority issue while the house is on fire.

[Lazzlohollyfeld]

A few weeks ago a lot of players (including me) were complaining about a lack of information about what was going on with the outages. Imo, the announcement made today about server instability is a perfect example of SSG listening to the community. The information in this announcement is more than they were giving before, it is reasonable, timely, and (to me) sufficient. Of course I am disappointed when the game isn't working, but that's only because I like this game so much.

[Mysthoo]

do you congratulate the bus driver everyday because he stops at red light ?

[Ariwen55]

????OMGosh this is Sooooo frustrating!!!!!!!
I can’t complete the dances because the game keeps freezing and locking up!!

Plus putting the summer festival and farmers faire together you ruin it for crafters who are working for the universal crafting ingredient!!!!!!!!!!!!!!????

So instead of getting 4 universal craft ingredients for doing each daily requirement per festival by then end of the festival.
Now we get only one set of 4 for both festivals!
You decide to hurt the crafters!! Let’s cut their ingredients in half!!!
Great job Standing Stone!

[Gaiandrial]

The only issues beyond the control of SSG are DDoS attacks or major internet backbone failures.

Hardware can be replaced.
Internet providers can be changed. (Although it takes 60-90 days to get a new circuit delivered to your cage in a data center)
Software can be changed or upgraded.

If any of their third party vendors aren't doing their job, they too can be changed.

But.... I think it is time to just acknowledge what this is: Some disgruntled player has found a way to utilize a botnet or university network to DDoS SSG, and the firewalls at SSG aren't capable of handling it.

I am pretty sure that SSG aren't running their own servers, in fact, they seem to be utilizing the same server(s) as Turbine, curious that is wouldn't you say? A DDoS attack IS a possibility however as security has never been a strong point at LOTRO. Our old account pages are still available via the old UNSECURED Turbine URL for example. (http://myaccount.turbine.com/)

[Braer]

What exactly is SSG doing to regain control?

[Elmagor]

do you congratulate the bus driver everyday because he stops at red light ?

Hosting such huge and old game without any techincal problems far more harder and compex work when driving a bus.

[Mysthoo]

Hosting such huge and old game without any techincal problems far more harder and compex work when driving a bus.

driving a bus is probably harder than posting a message on forums when you are community manager and forums are being invaded by negative threads resulting of your silence

[LotroVidz]

Hosting such huge and old game without any techincal problems far more harder and compex work when driving a bus.

It's literally not. Fans have been running private servers of older MMOs than Lotro without pay and it runs 100x times better than lotro. Their job is to maintain this product, and they have utterly failed to do so.

Also, they have had several weeks/months to fix it.

[Arnenna]

you either are a new player and then you have limited experience on LOTRO community management or then you are a true fanboy hidding behind a fake account

Not a new player. Easy to spot.

[Junafani]

Hosting such huge and old game without any techincal problems far more harder and compex work when driving a bus.

I wonder why WoW and Runescape never seem to have month long lagfests when they are even older than LOTRO?

[Elmagor]

driving a bus is probably harder than posting a message on forums when you are community manager and forums are being invaded by negative threads resulting of your silence

So you just want to see tech info what you never understand?

[Braer]

We'd like a hint at some existence of expertise, haven't seen anything remotely resembling that in many years. Only hiding away.

They have nothing good to say.

[Mysthoo]

So you just want to see tech info what you never understand?

it took several hours for Cordovan to post a generic message on twitter, this resulted in many threads that could have been avoided if he came in forums to post a message that they are aware of the situation. Sadly he was probably busy playing DDO since LOTRO isn't what he likes.

[Elmagor]

it took several hours for Cordovan to post a generic message on twitter, this resulted in many threads that could have been avoided if he came in forums to post a message that they are aware of the situation. Sadly he was probably busy playing DDO since LOTRO isn't what he likes.

Or may be he don't allowed to give us info.

[Elmagor]

it took several hours for Cordovan to post a generic message on twitter, this resulted in many threads that could have been avoided if he came in forums to post a message that they are aware of the situation. Sadly he was probably busy playing DDO since LOTRO isn't what he likes.

Or may be he don't allowed to give us info. Yep, release Cordovan from contract - great idea when SSG already have not too many people in company.