cannot find characters after long absence

[catwyn]

Hi, I have not been on the game in years, maybe 8 and it looks like the server I was on is gone now, I am not actually sure of the name of it. I do have the names of all 9 characters and what class they were. I checked all the present servers and no luck. Is there a way to get them back?

[Tralfazz]

Your characters must be on one of the closed servers. Character transfers from closed servers currently aren’t available but SSG says they’re working on it and hope to restore the ability to transfer from closed servers soon. Keep an eye peeled for an announcement. In the meanwhile, welcome back! Make a new character on an active server and explore all the changes and new content.

[Compromised]

Needing help - tickets 183906 and 183966 - Account compromised and $500+ in fraud