Rise of Isengard Update/Patching Discussion - OFFICIAL

[Ulanor_EU]

*waits*

Ironically have a system patched but the game is running at an insane crawl on it.

And yes while I can copy the files to the better system... i would still have to get past the patch server to be able to log in anyway.

[wsnyderco]

Free players can now enter the Ettenmoors! Free and premium players gain access to the Reaver monster class for free! Please note: the Ettenmoors does have a maximum population cap and entry is on a ‘first come, first served’ basis.

L33t

[Valens74]

Mate, nobody cares if you will leave and it won't make a difference to turbine, so you can just pack your bags and leave....no need to complain

How cute, you're so domesticated.

[Sapience]

No offense but every patch has had this issue so why wasn't the hardware already allocated?

They were. The demand exceeded our expectations for even the additional resources, so we've added and continue to add more.

Well at the very least we can read patch notes.....http://lorebook.lotro.com/wiki/Updat...gard,_Official

Didn't know they were going to put a population cap on the Moors....

There's actually been a cap for some time now.

Thats odd. So those who patched but are waiting in line those who still need to patch? Its like closed cirle, we all slow down each other. I patched many many hours ago today but i see no chance to actually log in. Guess most have to wait for patchers to let others log into game, If thats the case, its very poorly implemented Sapience :/

Most MMOs do this. When you first launch the launcher it checks to verify that it is fully patched and the correct version. This requires a quick check of the patch server to do a version check.

And as numerous others have said, it wasn't one day before launch, they changed the launch date and officially said so on these forums.

Actually the official launch date remains September 27. Today is a bonus. The team worked very hard to get things into shape and ready so that the game would be available a day early.

[Fehwalker]

I also know perfectly well that concurrent connections are NOT "effectively unlimited if you're willing to spend enough money", as you stated in the quoted post.

Yes, there are things Turbine could have done that would have (slightly) improved the patching experience. They could have purchased the hardware upgrades for the patch servers that would have allowed more concurrent connections. That's a non-trivial exercise....adding something like that into your platform is a pretty weighty project; anybody thinking it's a matter of buying the device, plugiing it in, hokking it up, and rocking, is woefully misinformed.

Should they have done that? That's a business decision, comparing the cost of the hardware and the project time against the risk of having customers wait an additional few hours to patch. The patch issue occurs only...what, every expansion, so every year or so? More if there's a major, highly-anticipated patch between expansions?

You might not care for the business decsion that was made, and that's fair and all, but I'm not going to fault them for putting THAT money into servers that see use that seldom. The few extra hours saved patching once a year or so isn't worth it, and I'd consider any company that paid that expense to be a little irresponsible with their resources.

If only some technology could be developed to spin up servers on demand that could then be discarded when no longer needed, at a much lower cost than purchasing physical servers.

http://en.wikipedia.org/wiki/Cloud_computing

[Fredelas]

not true, because in a few hours people on the American continent are going to start coming home from work and demand will increase not decrease.

But what can we do, just wait I guess.

I am assuming the login servers can't differentiate between f2p, premium and VIP? Just a thought.

That is correct. The login server doesn't know about subscription status until you've given it your username and password.

We are all equal when it comes to patching.

I suppose a queueing system could be added for the patching process, but then those queue servers would probably just get overloaded, too.

[Baras]

If got a Question to those who patched it "first" (early morning us/lunchtime eu). Did anyone of you get in? If not could the Turbine-Staff please check if they forgot to switch anything for those who get automatically the connect error, because they already patched?

In other words: Did only those get on the servers so far, who have patched it after it got live, or who patched while it got live?

Finally: Gratz to 75+ (Thread)

Excuse any bad english knowledge....i am german

[Divona.]

not true, because in a few hours people on the American continent are going to start coming home from work and demand will increase not decrease.

But what can we do, just wait I guess.

I am assuming the login servers can't differentiate between f2p, premium and VIP? Just a thought.

I think you hit the nail here. I think queing on logins does not differentiate between accounts we connecting to. Until you get to real login windows where you type your password.

That explains why even VIP's stuck in que even when patched.

[Montezuma's]

my dear, you deserve +100 rep

[Hitomo]

This happens to every MMO on patch day

sorry, but this is just UNtrue ... ^^

what is happening here is just pathetic ...

this is the second biggest mmo ... this is Warner

and they didnt care to bring along enough servers on patch day ?

even if there where providing more servers as where really used in the end ...
wouldnt it be more professionel and service-like to provide them anyway,
to be prepared ...

but no, we just start it a day earlier so nobody can blame as for only
providing half the capacity that we know is needed to get all customers patched at date

and before you squize your brains to come up with something to defend Warner, in this case

what are we talking about here? ... helping some major world scale company to just save
a few bucks on us ... ?

i am not upset or something ... its just pathetic to 'watch'

greetz

[LadyDena]

For those who are incensed and inflamed about today's delays and traffic jams, I suggest the following:

Call your local cable company and report a problem with your service.

After taking off a day to wait for a repairman to arrive "sometime between noon and six p.m.", having that repairman not arrive, waiting on hold for an hour for a customer representative who makes no apologies and tells you that the next available appointment is six weeks down the road, I guarantee you'll feel MUCH BETTER about having to wait a few hours to patch a game.

I just love this kind of fallacy, trying to make excuses for something by pointing at something worse, as if that somehow nullifies the negative of the first thing.

So you go to a restaurant and found a hair in your soup. When you complain to a waiter, he points at the restaurant next door saying last week someone had a roach in their salad so be happy its only a hair.

[Griffy]

This thread has already got past lvl 65 T_T

*cackles!!!* level 65
Oh my gosh. I hadn't even really thought of it that way...
They'll need to raise the level cap now, or the thread will get stuck. *grinz*

[kimano]

3 out of 6 systems patching -- getting further!

and some of us can't even get it to patch on our lone system. please just patch it on one system until everyone has it on least one of theirs.

[no1on]

We have been adjusting patch server capacity and adding additional patch servers all afternoon and will continue to do so as needed. As more and more players fully patch up and log in, the demand will drop and we will once again reallocate the servers back to their usual roles. Please be aware that this process may take some time. We appreciate your patience.

YOU ARE DOING IT WRONG!!!

Why are you repeatedly adding more and more servers? You should have added half or 90% of available servers to the patch pool ASAP after taking the worlds down, not adding them one at a time several hours after the problem surfaces!

This is the point in time to start to move the servers back into the normal pool, assuming that you had done it intelligently in the first place! (as in 90% of people online had been patched by now)

One would have expected that you learned something from the epic fail that you called the european migration.

I really hope you will try to prepare for the next patch, instead of this mess. One hint: you could let people download the patch data one full month in advance... the updated data one week in advance, and any last minute changes when the patch goes live, then the patch process should be very fast, instead of the gigabyte patch some people have been talking about.

Another hint: use one server for patch "login" and another for the real login, and let the launcher know and store whether it has been patched correctly, enabling it to bypass the patch server... if another patch has come live after, just let the login server check the version number and instruct the launcher to go back to the patch server. It aint rocket science!

[Ungodlyomen]

The Dreaded Big fat Red X NOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOOOOOOOOOOOOOOOOOOOOO OOOOOOOOOOO!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!

Just wanted to post on this epic topic

Still got the fat red X

[Des1]

it's less the server than it is the pipe

^This.


In theory, they could farm out enough servers at enough separate sites to handle such a load- but to do that would take a huge amount of resources, enough to push RoI release until November or so....

Of course, I say that having been with my red X for about 5 hours now- but I've managed to get all the new loading screens loaded in English, German and French. Priorities, you know..

[lotroperson]

lol been waiting for around 5 hours and still at connect its gettingreally annoying seeing the devil x

[Rugli]

We have been adjusting patch server capacity and adding additional patch servers all afternoon and will continue to do so as needed. As more and more players fully patch up and log in, the demand will drop and we will once again reallocate the servers back to their usual roles. Please be aware that this process may take some time. We appreciate your patience.

Thanks ever so much, Sapience. It's good to know you (and the IT folks at Turbine) are on top of this - that the problem is understood - and that you are doing what you can to address it. It really does make it easier to be patient.

[callistema]

Having some trouble connecting at all, but I'll sit tight and do some things elsewhere for the time being.

Personally, I'm not feeling particularly upset: I didn't plan to do anything in the new areas (my main is only level 55 at the moment- almost ready to go to Lorien!) for a few weeks yet. I'm hoping I'm able to patch by tonight, though.

Great job, Turbine. Keep up the good work, I'll just be patiently waiting over here.

[danielj2010]

Actually the official launch date remains September 27. Today is a bonus. The team worked very hard to get things into shape and ready so that the game would be available a day early.

But it's not ready for the majority of us.

[ElFenix]

people are playing the game now and the servers are live? i dont see any posts about gameplay just 100% people that didnt get patched

i got to the login screen, logged in and agreed to the ToS again. i'm on remote desktop so playing is out of the question. but it works.

LOTRO Launcher
Welcome to Isengard!


Sep 26, 2011 18:37 EST
Rise of Isengard, the newest expansion to The Lord of the Rings Online is now live on our servers! Enjoy the game! Please review the release notes to see what's changed.

[BINKLEY1]

What do turbine use to power their servers...coal?

Mr. Fusion Nuclear COAL(tm)! (Designed by none other than Girl Genius during her sleep.)

[HelinCarnate]

Ok turbine, you really need to add a feature that shows the number of times a connection attempt was made. That way we would be able to gague our frustrations. "Well I have tried connecting 97 time...." "Dont feel bad, Im on attempt number 322" Then we could all rage when the guy that attemps 7 times gets right in.

[screamingpalm]

btw the riddle about the neck and heads can't be a guitar cause they have machine heads :P

Good catch!

I stand by my 6-pack of beer answer.

[Dolanir]

I don't understand the logic that because Turbine is launching ROI 1 day ahead of time that they then get a pass on these issues.

Example: You order a car from a dealership and they tell you it'll be ready on the 27th. They call you ahead of time and say "actually it looks like your vehicle will be here ready for pickup on the 26th". That's awesome! I mean you could have continued driving your old vehicle (pre-ROI LOTRO) for another day but you're happy to get into the vehicle a day early. Once you get to the dealership they come up to you and say "we're sorry but the car got here this morning and in doing our check up on the car's systems we discovered that the car won't even start. Please sit tight while we work to figure out what's wrong with your car." Meanwhile you already adjusted your schedule to pick up the car on the 26th even though its not ready.

This kind of service is unacceptable and just because the game was supposed to be ready on the 27th and now is available on the 26th really doesn't mean anything if you can't get on and play.

To be fair i think i'd rather wait for the car to start.