Rise of Isengard Update/Patching Discussion - OFFICIAL

[Jedichef420]

Thank you for shedding some light on how those precious "resources" over at Turbine are being used. I agree, more resources spent on dishing out punishment, less on generating new content. That sounds like a great business model.

some forum mods dont lead a double life as a game developer...lighten up francis

[Beothryd]

HELL YEA!!! just started paching

[Moejo]

Quick show of hands how many are stuck on "Examining Game Data : Waiting"?

[olgsalt]

And for all those turbine *** licking guys ...
i work in IT and we do often migrations of +1000 servers from osx to os Y and/or virtualise servers of huge ompanys and we all know something can go wrong, but this shouldn't be described as a minor thing.

If my company provided such service to our customers it would be sued immediately and be broke in a week.

[TripleB]

And for all those turbine *** licking guys ...
i work in IT and we do often migrations of +1000 servers from osx to os Y and/or virtualise servers of huge ompanys and we all know something can go wrong, but this shouldn't be described as a minor thing.

If my company provided such service to our customers it would be sued immediately and be broke in a week.

That's great, junior. Your coherent and succinct argument makes the idea of you working in IT entirely 100% believable.

I just think a lot of this probably could have been completely avoided by releasing the expansion on a dvd and making it available at retail or through online pre-order. Companies that aren't prepared to deal with fully digital distribution shouldn't arrange their business model around it.

[The_Cutter]

Rift had a much better idea - it would give you an estimate time of connection based on the number of people that were in front of you in the queue.

[LordVoronturEU]

Seriously.....I've got 2 machines that are both patched fully, but now cannot get past the dreaded red x on this one.
I've restarted the client so many times now I've lost count.
I hope that from Turbine's side, you are taking all this on board and know what to expect next time.

[Cherrio]

anyone here with isengard willing to put a torrent up for the rest of us since turbine wont give us service ?
even codemasters did put up a torrent for uss at 1 point.....

[Shazzbot]

My task bar shows that it´s currently at
100% 17/17
raw/en/vignette_videos/vignette_vol3_book4_part_b.bik

same for you ?? stuck at that for about 10 minutes now

I'm stuck on this exact same thing to.

[Chrysoprase]

Thank you for shedding some light on how those precious "resources" over at Turbine are being used. I agree, more resources spent on dishing out punishment, less on generating new content. That sounds like a great business model.

I don't think you'd want the people hired to manage to forums to work on new content, given the fact that those both require completely different skill sets.

[Junoriel]

Quick show of hands how many are stuck on "Examining Game Data : Waiting"?

/raises hand


My task bar shows that it´s currently at
100% 17/17
raw/en/vignette_videos/vignette_vol3_book4_part_b.bik

same for you ?? stuck at that for about 10 minutes now

[Lilka]

Woo, I'm patching! Just had it going in the background and I heard my laptop sigh and start muttering "Oh you want me to WORK do you" and I looked and 1%!

[Tanes]

Quick show of hands how many are stuck on "Examining Game Data : Waiting"?

I was, then restarted the client. Now I'm back to step one, failing to connect. Ugh.

[Arianias]

hello im very new, not even tried lotro yet - but i was download the client all last night and its done ..but

im getting - connection atempt failed.

ive gathered there is an expantion of some sort going on today - so my question is

Are the servers down today 26 sept 2011 ? im in the UK

sorry if it sounds silly but its a question i need an answer too - i dont wana be messing around with my new pc setting if its just me trying to trial on an akward day when everyone is having the same issues.

I'm in the UK also ... and yes there is an expansion going live today. Honestly unless you are night owl, it is prolly best to just leave it until tomorrow.

[LadyDena]

Thank you for shedding some light on how those precious "resources" over at Turbine are being used. I agree, more resources spent on dishing out punishment, less on generating new content. That sounds like a great business model.

The whipping will continue until morale improves!!

[Arbalister]

And for all those turbine *** licking guys ...
i work in IT and we do often migrations of +1000 servers from osx to os Y and/or virtualise servers of huge ompanys and we all know something can go wrong, but this shouldn't be described as a minor thing.

If my company provided such service to our customers it would be sued immediately and be broke in a week.

How many millions of your customers try to hit the login servers every minute for the entire span of any of your downtime?

How many trying to patch up withing 2 minutes of the end of the downtime?

[Celebria]

I am now officially stuck on Examine Game Data - Waiting.

Sounds like a lot of other payers are, too.

Are there really F2Pers carving up Isengard already?

LOL

[Eagle_CT]

OK, time for some fun while awaiting the patch - limericks!

There was a young player named Eagle,
Who wanted to play a game most regal,
But the servers are down,
Making him frown,
And sounding a bit like Smeagol.

Or haikus?

Time to fight, my friends.
Saruman will fear us all!
Gah! Red X of Doom!

Hey, uh, Turbine guys? You don't blacklist us for bad poetry, right? :-)

[korat102]

Rift had a much better idea - it would give you an estimate time of connection based on the number of people that were in front of you in the queue.

"Thankyou for calling. All our advisers are busy. Your call is important to us so please don't hang up. You are currently number four thousand seven hundred and forty three in the queue."

[Aragard]

I'm at 60% Updating Game Data.

[Heinith]

Does anyone know what is actually happening at the "Examine Game Data" phase? When it is stuck there what is it waiting for?

my bet is that while client is w8ing its trying to reconnect, so U need to be lucky again to find another window

I was w8ing for 7 and half hour for first one, updated programs, now w8ing on Examine Data, so its seems I will have my client updated after next 7 hours, and then Ill have to wait to connect to server

[DobbelB_EU]

Thank you for shedding some light on how those precious "resources" over at Turbine are being used. I agree, more resources spent on dishing out punishment, less on generating new content. That sounds like a great business model.

I hope you understand that community management and content development is done by separate people. Infracting people doesn't take away time of those which make new content.

[Apparently]

Actually those of us who have spent their entire lives in IT should be the most outraged. We know exactly how complex a launch like this is but we expect that the team responsible for it will do the right thing by us the customer.

When I continue to see launches like this, by software companies raking in tons of money with literally months to plan having huge systematic failures I don't feel sympathy. I just shake my head and and say wow, really? Five months to plan for this launch and this is the best you can do?

Make all the excuses for them you want, this is a failed launch impacting a large part of the customer base.

You've spent your life in IT, and you've never worked on a system that responded perfectly to all possible tests, but failed egregiously once it's gone live?

You've spent your life in IT, and you've experienced even ONE product launch in which everything went flawlessly, with no issues whatsoever?


There's only one thing I can possibly reply to this:

PLEASE TELL ME WHERE YOU WORK. And where I can send a resume.

[Sparkyy]

I'm up to almost 10 hours stuck on the 'A connection attempt failed'. Need to equip my horseshoe irl

[Sapience]

Seriously.....I've got 2 machines that are both patched fully, but now cannot get past the dreaded red x on this one.
I've restarted the client so many times now I've lost count.
I hope that from Turbine's side, you are taking all this on board and know what to expect next time.

Restarting the client when you get the red X after having patched will do nothing to speed things up. It will most likely slow you down. If you are patched simply allow the client to retry normally.

We are seeing steady increases in the number of players per world and it is across all servers. So the patching servers and login servers are working as expected and players are getting into the game.