Official Discussion: Turbine Maintenance Update 2/17/2013

[Sapience]

Turbine Maintenance Update 2/17/13: At this time all Game servers are available. MyAccount services and the LOTRO Store remain unavailable. We are working to restore these services, and will update you as soon as more information is available.

Turbine Maintenance Update 2/15/2013

We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding.

[Elleby]

I just want to say thank you for making this announcement and thank you for the free points.

[Andlac]

Thanks for the more than generous gesture and the steady stream of updates. We know you're working as fast as you can and dealing with a lot of grumpy players while you do. Most of the playerbase accepts that this isn't something you're in control of and appreciates the free stuff. Thanks guys, and good luck getting things sorted.

[peterbutt]

Geez, now I can't even rage at you anymore!

[Natio]

Huzzah! Thanks, Turbine!

[Ceremony]

Thanks, lifers would get the TPs as well?

[Otdanon]

Wishing you a swift recovery. As an IT guy and editor of two websites, I know how painful it is to watch your portal being offline with thousands of people trying to access it.

[Gugenflugen]

Thank you for the update.

Some scented candles would have been nice though.

[Nodwick]

Ahhh.. nice to be VIP....
And could I get my TP as an ingame item that I can flaunt on glff ?!?!?

[Wilkens]

Thank you for the update, certainly a nice thank you and best of luck with getting everything put together. Hopefully you guys will be able to get some sleep at some point this week.

[angelastar]

owhhhh gosh thanks sapience wow nice to know that , thats great tysvm totally appreciated.

get plenty of rest too sure you are working so hard .

[husaragi]

thank you for the updated information sapience. im sure it will do a lot to ease peoples tension over the downtime to know they are going to be compensated. keep up the hard work man. i know its rough over there right now

[mmogaming]

Lifetime members maybe get a little bit more pts? I know wishful thinking

[druidofbreeland]

Sapience and all that are working hard on this problem, thank you for the update!

[Wiedman]

Thank you. For both the information and the points

[Nyrion]

D'awww.

The TPs are nice, but I'm more appreciative of the continued communication from Turbine during the downtime.

Keep it up.

[WallieMan2]

Muchas gracias Turbine !!

and i will drink a pint to that.

[Damojo]

Not really necessary, but a nice gesture. Thank you!

[zalladi]

Unexpected compensation is a nice surprise, but I really think no compensation was needed as this downtime must be very important and the communication on the forums/twitter etc during this down time has been excellent on what is going on (And even provides some entertainment) but hey, can't complain at bonus points.

Keep up the excellent communication.

Thanks, lifers would get the TPs as well?

Lifers have the same status as VIPs. The only different is that they no longer pay; so lifers will get the bonuses as well.

[ashes2ashes]

That is an incredible gesture Turbine and much appreciated. Thank you for your hard work on getting things back online and we look forward to getting back in game.

-Merridan

[Oakkenshield]

Turbine Maintenance Update 2/15/2013

We are working to resolve ongoing issues with our system maintenance. At this time we do not have a specific estimate for when the game servers will be available. Our goal is to make the games available as soon as possible. However we would like to advise players that the service may continue to be unavailable this evening. We will continue to provide updates as we have them.

As a thank you for your understanding and patience during this downtime, all Premium and VIP players who have logged into their account in the past 30 Days (as of 6:00AM Eastern time on 2/14/2013) will receive 250 Turbine points. In addition, all VIP players who have logged in during the same period will have their accounts credited 1 day of VIP time for each day of downtime, plus 1 additional day. All points and additional time will be granted automatically as soon as our regular service is restored and stable.

Thank you again for your patience and understanding.

Sapience...the only way you could have ended that better was if you had closed with "drops mic....walks off stage" you just managed to shut all the naysayers and criers up lolol

[NomNom]

Better than the scented candles we got several years ago :P

[MarkNH]

This wasn't necessary and good communication is more important to me than freebies......

However as I have 6 VIP accounts I say thank you for the 1500 points and 12 days of VIP

[HahnsPCs]

Excellent offering to quell the demanding!

Thanks for the update too!

Now off to find something else to do... For awhile... Ever Hopeful!

Cheers!

[Uldar]

Lifetime members maybe get a little bit more pts? I know wishful thinking

I think we deserve a full day of TP points 16-17 points

Either way I am satisfied with 250TP