Unable to Detach recovered items from mail

[buckins]

We did a test of the restore system on Meneldor ONLY (just in case other people are wondering why they didn't get their items in the mail today) and we found that some items were getting stuck in this state. If you have an item like this that you cannot detach you can contact Customer Support and they can replace your 'stuck' item. The mail with the item will eventually be deleted by the system when the mail expires. You can safely ignore it.

For anyone not on Meneldor, we won't be using the tool on any additional servers until we sort out this issue. Please know we're working on it and your items will be returned, but it's going to take a little bit longer than we anticipated.

I am on Meneldor and I have the same issue. Cannot detach unique items from the mailbox.

I contacted in-game support and was told that they can do nothing.

Does this mean that I will *never* get my items back now?