Client Crashes Upon Log-in After Todays Update

[zzbusch2]

Same issue as everyone else. Win 10 32 bit. Ran fine yesterday, even this morning b4 update.

Updated on my other PC. Win 7 32 bit, runs fine.

[Tybur]

We are currently investigating reports from those of you running a 32-bit operating system and seeing errors that the lotroclient has stopped working. I don't know if we will have a solution, but we are looking into it.
UPDATE: We have a temporary work around to allow you to continue playing the game on Windows XP and Windows Vista. We continue to investigate a more permanent solution.
https://www.lotro.com/forums/showthr...ssues-Solution

[Wolfhead]

If the game client just doesn't start (and you do not see errors) this can be caused by problems with your client configuration (display settings). This can often be solved by restoring the default settings.
1. Close your lotro launcher
2. Navigate to your Documents\The Lord of the Rings Online
3. Rename your UserPreferences.ini file (or move it somewhere else).
4. Restart your lotro launcher and login
5. If your client starts successfully, you may be able to restore your old settings if you want. Close down the client and launcher again and put back your original UserPreferences.ini (that you renamed or moved).

Please note - if you are getting notification that the lotroclient has stopped working, then these steps for resetting your configuration will not help you.

Just tried the suggestion and it didn't work. Game disappeared again.

[cdq1958]

I am having the same issue. Was playing earlier today. Updated game. Now I can log in, I can choose a server, then the client simply disappears.

Playing on XP. And yes my drivers are up to date. Something got broken during the update, let's not blame the players for this.

I don't think players are being blamed. Some comments were a consequence of the stated OS versions. This is, though, not universal. It may be 32 bit related, even on 64 bit versions, due to other factors. There isn't enough information, right now, to say much. Note that two computers with stated specifications may yet not be exactly the same, and thus, one crashes and the other doesn't. That makes it tougher to pin down.

That said, when I've had crashing problems, nearly all were local to my machine and from flaky or dying hardware or drivers or both.

[Wickedbrew]

Downloaded, logged in, no issues what so ever. I'm in game now playing.

Windows 7 64 bit Enterprise

[MarkoftheRealm]

Same problem. Lets me log in, but crashes when I click on 'play' button. Vista 64-bit.

[Amarantha]

Uhm.. how about no? I shouldn't have to mess about with ini files. You broke it. You fix it!

Takes less than 30 seconds to try this. Part of the update seemed to involve tweaking the way this file works; it's not unreasonable to narrow the problem down.



That said, I tried that before it was suggested to no avail.

Windows 10 x64/creator update. Launcher closes, game fails to load itself.



Edit: Fixed my problem by removing old SweetFX files and using new version of ReShade.

[Dimar]

tybur thanks for the fast reply but it does not work ( for me ) . I get no error message and the client isnt showing up in the task manager.

[Saintjoan]

We are currently investigating reports from those of you running a 32-bit operating system and seeing errors that the lotroclient has stopped working. I don't know if we will have a solution, but we are looking into it.

I'm running 64 bit.

[strider89406]

I did what you suggested and changed the name to preference file. I logged in and had to go through the rules and agreements. I also had to choose a world. I was hoping that this would work but once I chose the world the game did not launch, so I guess we need another work around or what?

[Lord.Funk]

If the game client just doesn't start (and you do not see errors) this can be caused by problems with your client configuration (display settings). This can often be solved by restoring the default settings.
1. Close your lotro launcher
2. Navigate to your Documents\The Lord of the Rings Online
3. Rename your UserPreferences.ini file (or move it somewhere else).
4. Restart your lotro launcher and login
5. If your client starts successfully, you may be able to restore your old settings if you want. Close down the client and launcher again and put back your original UserPreferences.ini (that you renamed or moved).

Please note - if you are getting notification that the lotroclient has stopped working, then these steps for resetting your configuration will not help you.

Thank You for the reply Tybur !!!

Tried it and as You said it did not work for me as I did have the notification that lotroclient stopped working. At least I tried anyway just to test something.

[Dave46]

I tried renaming user preferences.ini. It went through additional steps this time but the client still doesn't start. No error messages. Windows 10 64 bit.

[Saintjoan]

Same problem. Lets me log in, but crashes when I click on 'play' button. Vista 64-bit.

Same here, I'm running Vista 64 bit client. Have not had any issues until after this update..

[zzbusch2]

If the game client just doesn't start (and you do not see errors) this can be caused by problems with your client configuration (display settings). This can often be solved by restoring the default settings.
1. Close your lotro launcher
2. Navigate to your Documents\The Lord of the Rings Online
3. Rename your UserPreferences.ini file (or move it somewhere else).
4. Restart your lotro launcher and login
5. If your client starts successfully, you may be able to restore your old settings if you want. Close down the client and launcher again and put back your original UserPreferences.ini (that you renamed or moved).

Please note - if you are getting notification that the lotroclient has stopped working, then these steps for resetting your configuration will not help you.

Tried this, no joy. Game disappears like it's going to start, but nothing but desktop. Nothing LOTRO running in Task Manager. I get no message about client stopping. It just pops to desktop.

[Lord.Funk]

We are currently investigating reports from those of you running a 32-bit operating system and seeing errors that the lotroclient has stopped working. I don't know if we will have a solution, but we are looking into it.

Hmmm, a 32-bit game client not working in a 32-bit enviroment O/S that sounds weird now that I think about. Especially sice it's worked for all these years.

Anyways, it seems some have the issue even running 64-bit win 7 and win 10, so not sure it's even a 32-bit O/S problem.

I tried renaming user preferences.ini. It went through additional steps this time but the client still doesn't start. No error messages. Windows 10 64 bit.

Same here, I'm running Vista 64 bit client. Have not had any issues until after this update..

And there are others stating they are running 64-bit as well having the issue.

[Rossiter84]

same here choose a server and click play nothing happens . I logged in this morning before the maintenance with no problems.

The solution for SSG is simple repeal the update there is obviously an error in it .

[swamphobbit]

Tried this, no joy. Game disappears like it's going to start, but nothing but desktop. Nothing LOTRO running in Task Manager.

Tried the solution presented. No joy.

The particular problem I am describing reminds me of fresh installations of the game and not having the proper Redistributable/DirectX .cab drivers installed.

As far as I can tell, that's all fine on my end. Even reinstalled the DirectX .CAB files to no avail.

[Wickedbrew]

Sounds more to me like a corrupted file or files during download. But seriously after reading the replies here, a lot of people are using outdated potatoes for computers.

[Saintjoan]

Please note - if you are getting notification that the lotroclient has stopped working, then these steps for resetting your configuration will not help you.

I'm getting the "Lotro client has stopped working" message, as soon as I select a server to log into. I've tried 2 different servers, Landy and Arkenstone, with the same results.

I hope this can be resolved today, its raid night. :-)

[siipperi]

People still use XP and Vista? Jeez.

When/if lotro moves to 64 bit client you need to upgrade your OS anyway.

[stefan1988]

Win XP 32bit. Last time I played - before update. Game crash after server choosing.

same as you have,now just tio find solution.

[3ll3nd3l]

I'm getting the "Lotro client has stopped working" message, as soon as I select a server to log into as well...

Same for my wife and son..

Worked fine all these years, up to 2 minutes before it went down ://

NOT going to upgrade to another OS on any of our PC's just because they broke something lol.

[Lord.Funk]

People still use XP and Vista? Jeez.

When/if lotro moves to 64 bit client you need to upgrade your OS anyway.

That is not the issue here as people with 64-bit even have this problem even people with win 10 if You read through all the replies.

I tried renaming user preferences.ini. It went through additional steps this time but the client still doesn't start. No error messages. Windows 10 64 bit.

Also that is a big IF and a big WHEN about LoTRO ever getting a 64-bit client. Lets face that IF and WHEN it happens and that is not today.

[stefan1988]

People still use XP and Vista? Jeez.

When/if lotro moves to 64 bit client you need to upgrade your OS anyway.

planning to do so,to be able to play shadows of war (kinda missed shadow of mordor and its dlcs as i was busy by lotro)

[stefan1988]

I'm getting the "Lotro client has stopped working" message, as soon as I select a server to log into. I've tried 2 different servers, Landy and Arkenstone, with the same results.

I hope this can be resolved today, its raid night. :-)

i didnt had any mesage at all so i was waiting and waiting till the game starts as in my case even when working normally it dissappears yet becfore i countr to 5 if starts running,you know black screen ssg logo etc.