Please Fix Scrolling Zoom Issue

[jamieboy333]

Is this "investigation" still ongoing? I still get this about 3 times a day and have to restart client each time...every click when my mailbox is open is truly terrifying.

[Kenomica.]

I'll post my data in case the investigation is still goin on and it may help.


What is your operating system?
Windows 10 Pro, 64-bit

Is your mouse wired or wireless?
Wired

Are you using any LotRO plugins?
Lotropad, Bevy o' Bars, Buffbars. Though I'm pretty sure I've experienced this without plugins.

Do you typically play full-screen, fake full-screen, or windowed?
Windowed Full-screen.

Do you frequently switch away from the LotRO process to work in other windows?
Sometimes, usually to Discord.

What are the mouse name and drivers as reported from dxdiag.exe? (please do not post a full dxdiag export)
Logitech 'Gaming Mouse G502' with latest drivers.

Any other patterns you have observed about your behaviour just before the bug starts occurring.
Only happens to me when opening mail, usually from the Auction House (Open mail, detaching item/gold - repeat)

[Thurallor]

I don't know if Silorien / Tybur are still interested in this issue, but here is a way I found to reliably reproduce the problem, on my setup.

Note that although my method uses a plugin, that doesn't necessarily mean the same offending code can't be reached in other (non-plugin) ways.

[Strider5548]

I don't know if Silorien / Tybur are still interested in this issue, but here is a way I found to reliably reproduce the problem, on my setup.

Note that although my method uses a plugin, that doesn't necessarily mean the same offending code can't be reached in other (non-plugin) ways.

Thanks for posting on this thread, it's funny I just had this issue happen to me 3 times yesterday and this thread pops up again today

What I found is that if i scroll zoom while I have my mail open this tends to cause it to get stuck. Hopefully that helps too.

[zaine6]

Every time I launch lotro I'm able to use the scroll on my mouse to zoom in and out. After playing for a little bit it stops working. I have no idea why, I've tested on two different computers in two totally different locations and the problem is exactly the same. This makes me think it's a bug that affects everyone.

If zooming in and out worked with the mouse scroll consistently my in-game experience would be SO much less frustrating.

Thank you for reading my request!

I have been getting this as well, at first it drove me crazy. I thought I had unbound it and tried to rebind it to mouse scroll and this didnt work, then I thought I must of hit some unknown hotkey to disable mouse scrolling.

After 10 years, fix it, it's been around that long.

[Silorien]

I don't know if Silorien / Tybur are still interested in this issue, but here is a way I found to reliably reproduce the problem, on my setup.

Note that although my method uses a plugin, that doesn't necessarily mean the same offending code can't be reached in other (non-plugin) ways.

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

[Strider5548]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

Hey Silorien,

Thanks for staying on top of this. In case it's helpful, these are the 3 plugins that I use:

-Songbook
-Combat Analysis
-Travel Window

[auximenes]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

Thanks for looking at this again. I don't use any plug-ins but do occasionally suffer from this problem. In fact, I think this goes back to before plug-ins were even available in LotRO. It definitely has something to do with the Mail UI.

[Moondog548]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

I've had the problem seemingly randomly (no repro, alas) and to my knowledge have never touched anything Lua.

All the same, glad someone found a way to give you something to work with! Fingers crossed!

[Aelheariquer]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

You realize that if you manage to fix this, you'll achieve legendary status in the game, right? I'll name all my children after you.

[zaine6]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

Please note that this is happening to me immediately after login now. Corsair Scimitar Pro on Win 10. I have the addons Hugebags and Task Items as well as the JRR interface skins.

[Mich-666]

Thank you for posting a reliable repro; I'll try to give this some attention again soon. We were unable to reproduce this internally, even after purchasing a bunch of test mice and extensive testing with the mail and auction hall panels. I read on an external forum (I don't remember where) that the problem was isolated to plugins, but have not had an opportunity to determine what is causing the problem.

IIRC it happens when you have more than few new messages in your ingame mailbox - when you scroll down the list with mouse scrollwheel for some reason the focus just stays there until restart even when you close the mail window.

The bottom line - never use your mousewheel to scroll down or up in your inbox to evade this issue. Funny though, because this bug is there there for like ages already

[Moondog548]

IIRC it happens when you have more than few new messages in your ingame mailbox - when you scroll down the list with mouse scrollwheel for some reason the focus just stays there until restart even when you close the mail window.

The bottom line - never use your mousewheel to scroll down or up in your inbox to evade this issue. Funny though, because this bug is there there for like ages already

Aha! Now that could explain my situation.

[cdq1958]

IIRC it happens when you have more than few new messages in your ingame mailbox - when you scroll down the list with mouse scrollwheel for some reason the focus just stays there until restart even when you close the mail window.

The bottom line - never use your mousewheel to scroll down or up in your inbox to evade this issue. Funny though, because this bug is there there for like ages already

Hmm, I routinely scroll with my mouse wheel, since I often have a long mail list. I have never seen this issue; so, at least for me even when scrolling through seems to be one cause, there is more to this story than meets the eye. That may be why SSG's team have had such an issue reproducing this bug. I do want to see this fixed, if possible.

[Inkling]

IIRC it happens when you have more than few new messages in your ingame mailbox - when you scroll down the list with mouse scrollwheel for some reason the focus just stays there until restart even when you close the mail window.

The bottom line - never use your mousewheel to scroll down or up in your inbox to evade this issue. Funny though, because this bug is there there for like ages already

This is how it works for me, too. A temporary fix I'd like to see would be to disable mouse-wheel scrolling in the mail window; just require manual scroll bar dragging.

[Thurallor]

I don't know if Silorien / Tybur are still interested in this issue, but here is a way I found to reliably reproduce the problem, on my setup.

Note that although my method uses a plugin, that doesn't necessarily mean the same offending code can't be reached in other (non-plugin) ways.

This is now fixed in the current Bullroarer build (32-bit client).

If you're using the 64-bit client, plugins aren't currently supported, so I'm not sure if Silorien's fix is included or not. One of you guys who can easily reproduce the issue by scrolling the mail window should try it out.