Mat ive had an account for the last 7 years... have spent well over £600 pounds on this game … since the last couple of updates I can not access my sccount … have just bought a brand new gaming PC … downloaded the game to my steam account and it will still not run.... have contacted support over 20 times and all they can say is its my PC that is the problem.... you really think a Intel I9 with Gforce RTX 2080 and 16GB of RAM carnt cope with LOTRO....all I can say is ..they take your money and don't give 2 flying FCKs to the moon … hope you get your problem sorted … don't think I ever will