Please put the Figment of Splendour NPCs back

[Iolanthe_8]

And allow an old gammer to remind you fankiddies of something before I shoo you off my lawn: asking politely gets results. And when your request has been granted, a simple “thank you” is nice.

What is not nice is persisting in your moaning and griping because you didn’t get everything you wanted.

Now run off and buy the goodies you were saving up for while the Curator is still in town, play the game, and have fun.

[Anavalar]

First, thanks Devs for bringing the Curator back.

I have to say the (at that time) unexplained and unannounced disappearance of Filbert Fig combined with the low cap on embers and figments still feels like dirty pool.

On the note of the cap, I often want to save enough for a complete new set of armor and then purchase and set it up in one shot. To me that means a raised cap of at least 20,000 would be workable.

[sapienze]

And allow an old gammer to remind you fankiddies of something before I shoo you off my lawn: asking politely gets results. And when your request has been granted, a simple “thank you” is nice.

What is not nice is persisting in your moaning and griping because you didn’t get everything you wanted.

Now run off and buy the goodies you were saving up for while the Curator is still in town, play the game, and have fun.

Can my extremely large Scottish Deerhounds poop on your lawn? Thanks in advance.

[Moln]

And allow an old gammer to remind you fankiddies of something before I shoo you off my lawn: asking politely gets results. And when your request has been granted, a simple “thank you” is nice.

What is not nice is persisting in your moaning and griping because you didn’t get everything you wanted.

Now run off and buy the goodies you were saving up for while the Curator is still in town, play the game, and have fun.

What should I thank them for?

A change in policy to leave the Curator accessible while this particular festival is running?

Repairing a bug/fixing an error in removing the Curator too soon?

Because it's not really clear to me which just happened. To your point, if the Curator is not present during the next festival (and it may well be since its presence is apparently going to be determined randomly, or they'd be able to tell us so, since the dates of the next festival are known), should we again make all the polite requests we made in this thread and waste the time of everyone involved? And then kiss their butts if they happen to bring it back when we're drowning in figments, when it's something they should be planning to do anyway (or rather the Curator should always be present, since there are ways to earn figments year round)?

[Pewpewmidget]

Seasonal festivals are one thing... Players know when it happens and can plan their schedule around those events. Calling random Figment vendors "seasonal" only to randomly pull them out of game during a (seasonal!) festival AND refuse to even make a timetable announcing their future appearances - I dunno what it's called but goes to show how much SSG "values" its customers. Dangling a carrot, scare tactics, keeping 'em confused and guessing - this hs how highly SSG thinks of their intelligence




If you look through this entire thread very very carefully... you can spot him.

Nah, have not seen him reply to anything on the forums yet.

[Lofnheid]

Please return Filbert Fig and the Curator, or if that's not possible, allow us to buy the items from the shop. I was looking forward to getting the dwarf furniture items as we hardly have any dwarf furniture to decorate our houses. The Beorning housing items are great, but there's only two of them. You can't really do a themed house unless you have all the Rohan or Gondor items.

[Dolamrothdame]

Please return Filbert Fig and the Curator, or if that's not possible, allow us to buy the items from the shop. I was looking forward to getting the dwarf furniture items as we hardly have any dwarf furniture to decorate our houses. The Beorning housing items are great, but there's only two of them. You can't really do a themed house unless you have all the Rohan or Gondor items.

This right here please. I was saving up for the dwarf furniture for my dwarven scholar. I don't know how many housing items you sell, but I would just as soon buy things in the store as go through all this rigamarole with embers and motes and figments and whatnot. Subscriber and I will occasionally buy LP for fluff. Houses and fluff are a major part of my game. If you start making it torturous to get them, I get very disinclined to log in.

And signed to remove the currency cap. If I hit the cap, I go away, because I don't like wasting things. If there is no cap, I log in all my alts and play to get what I want. And since I have multiple houses and a ton of alts, I want a lot.

[Hannariel]

I guess I'm from the 'old school,' where customer service was something companies used to go out of their way to provide their customers in order to keep good relations and keep their customers. That's not how it is for most companies these day.. Progress doesn't always mean things are for the better.

I, too, am a bit upset that the Splendour vendor for regular things is gone. I had just acquired a kinhouse and wanted to provide an outhouse. I thought I'd try Dale first, since I knew I could spend lake tokens to get the Laketown Outhouse....it's no longer available, instead there is a 'boghouse'. It is only an outside item. So I though, looking at the LOTRO-wiki site...I have enough figments of splendour, I can get a public outhouse, which I can then use either inside or outside....It too, is no longer available, and neither is the banker or barber. It's too bad there is a limit on the figments, especially when items are available on a limited basis. I really enjoy decorating my houses. It's one of the features that keeps me coming back. By limiting availability of things people come to expect as regular is very disheartening. I just spent quite a bit of money (yeah, I figure I'm helping pay for SSG's wages) so I could purchase some store items. But you really are not treating your customer base very well of late. I think there should at least be a 'general' splendour barter where you can get basic items, and then rotate a seasonal one.

[On a side note, I remember a time, when I put in a ticket, and didn't have to wait hours for a response. I recently had one of my crafting characters put in a ticket. I remarked that I wasn't on that 'toon' often since they were a crafter. I know in the past a GM had somehow marked me so that they could respond when a character was online. I recieved a reply a couple days later that they couldn't help me since I was off-line. Isn't there someway to contact one of our characters that IS online so we could switch over?]

[Obliticus]

Ok this really stinks.

SSG you need a better way to communicate with your paying customers other than having to force them to pour over these forums each and every day for fear they might miss something.

USE the login screen gosh already!

[Aelir]

Ok this really stinks.

SSG you need a better way to communicate with your paying customers other than having to force them to pour over these forums each and every day for fear they might miss something.

Remember: nobody is forcing you. But as paying customer, you can force the change in these SSG attitudes. Vote with your wallet. SSG's tune will change fast and dramatically, if enough do.

This "seasonal" vendor fiasco strikes me as a desperate move, SSG scrambling to "force" players to buy more lootboxes by suddenly/randomly removing vendors, going against their earlier intentions, etc. Means the paying customers aren't very keen on paying. Keep it up, folks. Maybe one day SSG will wake up and realize good customer service, and good communication, works magic in customer relations. Customer loyalty begins with respect.

[MafiaMike]

Quite honest you all are getting what you deserve. If we still had the opportunity to gain keys in game we would be fine. But instead the sheep complained that keys were forcing people to gamble and made such a stink that SSG made a change and here we are. So as far as I'm concerned SSG is being generous just offering the items that are only available in the store (Via boxes) for free once in a while. /shrug.

[Arnenna]

Quite honest you all are getting what you deserve. If we still had the opportunity to gain keys in game we would be fine. But instead the sheep complained that keys were forcing people to gamble and made such a stink that SSG made a change and here we are. So as far as I'm concerned SSG is being generous just offering the items that are only available in the store (Via boxes) for free once in a while. /shrug.

Please don't try to suggest that SSG removed keys from game in response to people complaining about gambling. If the response was about gambling, they would have got rid of the boxes. End of. The removal of in game earned keys was everything to do with money, not what people said about gambling. As long as keys are still available (how they are obtained is irrelevant), the gambling issue that people were concerned about - is still there. In fact, it's ten times worse, as now, real money is always involved.

Until Mordor and it's lootbox frenzy, the vast majority of housing items and cosmetics could be earned in game, and were rewards given for completion of content. Lootboxes changed all that, not people who complained about them.

[Thundertrain]

Please don't try to suggest that SSG removed keys from game in response to people complaining about gambling. If the response was about gambling, they would have got rid of the boxes. End of. The removal of in game earned keys was everything to do with money, not what people said about gambling. As long as keys are still available (how they are obtained is irrelevant), the gambling issue that people were concerned about - is still there. In fact, it's ten times worse, as now, real money is always involved.

Until Mordor and it's lootbox frenzy, the vast majority of housing items and cosmetics could be earned in game, and were rewards given for completion of content. Lootboxes changed all that, not people who complained about them.

+1 for accuracy.

[Pontin_Finnberry]

Way too much to read... but do know if the Curator will return for the summer festival Encore? I hope so.

[MafiaMike]

Try to excuse it anyway you want but the truth of the matter is sheeple jumped on the Battlefront 2 bandwagon and claimed the sky was falling with the whole lootbox thing and we now have the store only option. It was fine the way it was. And now people complain that they have to wait from some NPC to come every now and then or be forced to use the store option. I have no sympathy for any of the complainers. They got exactly what they deserve.

[Arnenna]

Try to excuse it anyway you want but the truth of the matter is sheeple jumped on the Battlefront 2 bandwagon and claimed the sky was falling with the whole lootbox thing and we now have the store only option. It was fine the way it was. And now people complain that they have to wait from some NPC to come every now and then or be forced to use the store option. I have no sympathy for any of the complainers. They got exactly what they deserve.

People voiced their opinions of the issue. I doubt anyone would jump on a bandwagon if they truly didn't feel that way about the boxes. I can't even fathom how you think anyone would just stand up and shout about something, when it's not their own view, just to join in with a crowd. You're imagination is running away with you a bit on that. Sure, the lootbox system was much better with in game keys than it is now, but really, it would be better with no lootboxes at all, and then you could earn everything in game that you could get with an in game key. Remember, people that were against them, didn't ask for earned keys to be removed from the game, they asked for lootboxes to be removed from the game. What they got was something very different, and probably has more to do with the whole lootbox law in certain parts of the world. If SSG had listened to them, as you seem to think they did, then we wouldn't have lootboxes any longer.

[Narthalion]

Quite honest you all are getting what you deserve. If we still had the opportunity to gain keys in game we would be fine. But instead the sheep complained that keys were forcing people to gamble and made such a stink that SSG made a change and here we are. So as far as I'm concerned SSG is being generous just offering the items that are only available in the store (Via boxes) for free once in a while. /shrug.

So, let me get this straight. According to you:

1. Devs removed the ability to earn keys from the game.
2. It was the Players' fault that they did this.
3. We should be thankful for how generous SSG is.


Hmmmmmmm....

[Arnenna]

So, let me get this straight. According to you:

1. Devs removed the ability to earn keys from the game.
2. It was the Players' fault that they did this.
3. We should be thankful for how generous SSG is.


Hmmmmmmm....

The poster is under the impression that SSG removed in game keys because of player complaints about gambling. It's a naive approach, as IMO, a store only option was always on the cards from the introduction of the lootbox model with Mordor. It was inevitable and always going to hit. If SSG pandered to complaints about gambling, they would have removed the boxes altogether.

As for the topic, the vendors will return. Just think of them like festival NPC's, if you miss something this time, just get it next time around. True, it was not nice to pull the vendors without notice, but that has been solved now and everyone is pretty clear on how it's going to work moving forward.

[MafiaMike]

People voiced their opinions of the issue. I doubt anyone would jump on a bandwagon if they truly didn't feel that way about the boxes. I can't even fathom how you think anyone would just stand up and shout about something, when it's not their own view, just to join in with a crowd. You're imagination is running away with you a bit on that. Sure, the lootbox system was much better with in game keys than it is now, but really, it would be better with no lootboxes at all, and then you could earn everything in game that you could get with an in game key. Remember, people that were against them, didn't ask for earned keys to be removed from the game, they asked for lootboxes to be removed from the game. What they got was something very different, and probably has more to do with the whole lootbox law in certain parts of the world. If SSG had listened to them, as you seem to think they did, then we wouldn't have lootboxes any longer.

I think people jumped on the bandwagon without considering the consequences. Again, people come on here and shout that they want something changed and then when it doesn't go exactly as they thought it should then the devs are called incompetent and players cry that SSG is just trying to rip them off by forcing them to buy stuff from the store. Go figure.

So, let me get this straight. According to you:

1. Devs removed the ability to earn keys from the game.
2. It was the Players' fault that they did this.
3. We should be thankful for how generous SSG is.


Hmmmmmmm....

Well if you read the whole thing you would see.

1) Yes
2) Yes
3) We should be thankful that we are still able to get these items for free and not just in the store only.

[Arnenna]

I think people jumped on the bandwagon without considering the consequences. Again, people come on here and shout that they want something changed and then when it doesn't go exactly as they thought it should then the devs are called incompetent and players cry that SSG is just trying to rip them off by forcing them to buy stuff from the store. Go figure.



Well if you read the whole thing you would see.

1) Yes
2) Yes
3) We should be thankful that we are still able to get these items for free and not just in the store only.

3. What makes you think that will last? This is the first step towards pushing people to buy quickly, get the items before they disappear for a long time. How long do you think it will be before that changes to get the items before they disappear for good?

I disagree with you that people jumped on any band wagon because of consequences. Those consequences were imminent from the start and have nothing to do with complaints about gambling. They follow a pattern that has been evident in this game for the last three years or so.

It would be great if we could get the good old days back, where doing content brought the rewards. No boxes, no keys, no figments, just fun content that we did, and got rewarded for.

[MafiaMike]

3. What makes you think that will last? This is the first step towards pushing people to buy quickly, get the items before they disappear for a long time. How long do you think it will be before that changes to get the items before they disappear for good?

I disagree with you that people jumped on any band wagon because of consequences. Those consequences were imminent from the start and have nothing to do with complaints about gambling. They follow a pattern that has been evident in this game for the last three years or so.

It would be great if we could get the good old days back, where doing content brought the rewards. No boxes, no keys, no figments, just fun content that we did, and got rewarded for.

What makes you think they won't last? Do you know something the rest of us don't? I think it will be a permanent model until something else comes along and then this will get outdated just like so many other things that do in this game like roving threats and daily instances.

I didn't say people jumped on the bandwagon BECAUSE of consequences. I said people jumped on the anti-lootbox bandwagon without considering the consequences of what might happen. IE- the loot boxes stayed and ALL keys were removed from landscape and moved to the store.

[Arnenna]

What makes you think they won't last? Do you know something the rest of us don't? I think it will be a permanent model until something else comes along and then this will get outdated just like so many other things that do in this game like roving threats and daily instances.

I didn't say people jumped on the bandwagon BECAUSE of consequences. I said people jumped on the anti-lootbox bandwagon without considering the consequences of what might happen. IE- the loot boxes stayed and ALL keys were removed from landscape and moved to the store.

ALL keys got removed when Belgium declared them as against the law. Coincidence? Maybe, but doubtful. You don't honestly think SSG was going to continue to give those keys away for free, when a store only option means more money do you? People who voiced opinion on gambling, don't gamble on lootboxes, there are no consequences involved in removal of keys - they never used them anyway. There was nothing for them to consider.

And no, I don't know something you don't, I just know my gut pretty well, and I can read trends and patterns, so, watch this space and time will tell.

[MafiaMike]

ALL keys got removed when Belgium declared them as against the law. Coincidence? Maybe, but doubtful. You don't honestly think SSG was going to continue to give those keys away for free, when a store only option means more money do you? People who voiced opinion on gambling, don't gamble on lootboxes, there are no consequences involved in removal of keys - they never used them anyway. There was nothing for them to consider.

And no, I don't know something you don't, I just know my gut pretty well, and I can read trends and patterns, so, watch this space and time will tell.

Sturdy steel keys were available for free for a number of years and even the black keys were available for a while. It wasn't until the Battlefront 2 fiasco that people started to complain (the bandwagon) and the keys got removed. I saw no indication otherwise that the keys would ever get removed. I imagine it was a lot of work for the devs to change things. Deeds, vendors, and landscape drops had to change and it was a spur of the moment deal for them. I think it's funny to believe that this was all a big conspiracy to force it all into the store. Maybe do away with boxes, keys, and figments and make it all store stuff only. Would you be happy then?

[Arnenna]

Sturdy steel keys were available for free for a number of years and even the black keys were available for a while. It wasn't until the Battlefront 2 fiasco that people started to complain (the bandwagon) and the keys got removed. I saw no indication otherwise that the keys would ever get removed. I imagine it was a lot of work for the devs to change things. Deeds, vendors, and landscape drops had to change and it was a spur of the moment deal for them. I think it's funny to believe that this was all a big conspiracy to force it all into the store. Maybe do away with boxes, keys, and figments and make it all store stuff only. Would you be happy then?

Absolutely not, I like to earn figments from doing content, but boxes and keys, nahh, I can live without those. But then, I pay to play and if I like some fluff in store, I'm more than happy to pay for it. What we have now is character progression tied into the store. Sturdy steel keys gave some novel gifts at best, not what we have now with the current lootboxess. The game has a free to play model, and therefore, there will always be store pushed along the way. If you're really interested in what i'd prefer (although, I doubt that you are), then here it is.

Sub only - no store at all. Everyone pays to play the game, everyone needs to buy Expansions. Money in, good content out.

I'm sorry that you feel so bad about losing your in game keys, but at the end of the day, if you support them, then pay for them. I don't miss keys, because I never supported them.

[MafiaMike]

Absolutely not, but then, I pay to play and if I like some fluff in store, I'm more than happy to pay for it. What we have now is character progression tied into the store. Sturdy steel keys gave some novel gifts at best, not what we have now with the current lootboxess. The game has a free to play model, and therefore, there will always be store pushed along the way. If you're really interested in what i'd prefer (although, I doubt that you are), then here it is.

Sub only - no store at all. Everyone pays to play the game, everyone needs to buy Expansions. Money in, good content out.

Dang! Common ground. I do agree with you're game model. I kinda hope lotro 2.0 will be that way but that's for another thread.