Last Update Removed my Transfer Tokens

[wolfgarde]

Hey Marteena! Let me use some of the things you bashed us with when we were begging turbine to post this system.

#1. I can imagine the analogy where the public was offered FREE UNLIMITED MILK for all closing servers for ETERNITY, on top of that FREE UNLIMITED MILK for a whole week in January, and then again FREE UNLIMITED MILK for a whole MONTH between February and June.... and then not bothering to take advantage of it. So on top of all that they give you another 3 cartons of milk. And you didn't spend them.
#2. It's not turbines fault you used you three tokens and now you are here lying that you lost them, as they most likely cannot track them.
#3. You should've done some good planing by now and know where you wanna move so you can move 3 of your toons.
#4. Even if the other 12 toons remain on a bad server, does that make the 3 you moved unplayable?
#5. Turbine gave you a week of free transfers and then a MONTH of free transfers, you should've used them instead of begging for freebies
#6. A percentage of adding transfer tokens can't be done by the tooling requiring them to pay employees to manually to add the tokens. There is a cost in dollars to allow them giving you freebies to move off of a server. (Partly quoted)

I can keep going. But now you know how it feels when you piss on someones misery THANK YOU TURBINE FOR LETTING US PURCHASE TRANSFERS WE LOVE YOU <3

P.s. The written statement above is ONLY for Marteena, who made it her/his purpose to make us who suffered on our current servers, suffer even more. Everyone who has lost their transfer tokens should be given them back.

/schooled

drops mike

[Kamariin]

Hey Marteena! Let me use some of the things you bashed us with when we were begging turbine to post this system.

#1. I can imagine the analogy where the public was offered FREE UNLIMITED MILK for all closing servers for ETERNITY, on top of that FREE UNLIMITED MILK for a whole week in January, and then again FREE UNLIMITED MILK for a whole MONTH between February and June.... and then not bothering to take advantage of it. So on top of all that they give you another 3 cartons of milk. And you didn't spend them.
#2. It's not turbines fault you used you three tokens and now you are here lying that you lost them, as they most likely cannot track them.
#3. You should've done some good planing by now and know where you wanna move so you can move 3 of your toons.
#4. Even if the other 12 toons remain on a bad server, does that make the 3 you moved unplayable?
#5. Turbine gave you a week of free transfers and then a MONTH of free transfers, you should've used them instead of begging for freebies
#6. A percentage of adding transfer tokens can't be done by the tooling requiring them to pay employees to manually to add the tokens. There is a cost in dollars to allow them giving you freebies to move off of a server. (Partly quoted)

I can keep going. But now you know how it feels when you piss on someones misery THANK YOU TURBINE FOR LETTING US PURCHASE TRANSFERS WE LOVE YOU <3

P.s. The written statement above is ONLY for Marteena, who made it her/his purpose to make us who suffered on our current servers, suffer even more. Everyone who has lost their transfer tokens should be given them back.

This is all very specific. Do you have a link?

[Meynard1]

It's all from 3-4 threads. Here is some that i could find

https://www.lotro.com/forums/showthr...transfer+token

https://www.lotro.com/forums/showthr...transfer+token

[Kamariin]

It's all from 3-4 threads. Here is some that i could find

https://www.lotro.com/forums/showthr...transfer+token

https://www.lotro.com/forums/showthr...transfer+token

Thank you. That was very kind of you. It was also very enlightening.

[Hurin]

All this thread needs now is a certain someone dropping by to tell us that anyone upset about losing something free for a computer game is getting too worked up. And that if this has stopped them from having fun, they should just take a break.

--H

[Cordovan_]

We have been working to return old character transfers tokens and their functionality, but the time it will take to correct this issue falls outside of the realm of a hotfix. We are planning to return this capability for some duration of time when Update 19 arrives.

[Olgomil]

We have been working to return old character transfers tokens and their functionality, but the time it will take to correct this issue falls outside of the realm of a hotfix. We are planning to return this capability for some duration of time when Update 19 arrives.

Thanks for the info, Cordovan, but maybe i dont understood you well... Are you saying my original 3 "permanent" transfer tokens (i can to use it at any time when i need it) are converted in "temporary" tokens, for to transfer in a window of time ("some duration of time" in your words), around U19 only?

Sergio :-)

[Cordovan_]

Thanks for the info, Cordovan, but maybe i dont understood you well... Are you saying my original 3 "permanent" transfer tokens (i can to use it at any time when i need it) are converted in "temporary" tokens, for to transfer in a window of time ("some duration of time" in your words), around U19 only?

Sergio :-)

We haven't finalized details, but ultimately we cannot continue to support both transfer systems indefinitely, so when we re-enable the old system for U19 it'll be around for a while, then be deprecated.

[Mandura]

We haven't finalized details, but ultimately we cannot continue to support both transfer systems indefinitely, so when we re-enable the old system for U19 it'll be around for a while, then be deprecated.

What happens to transfer tokens that don't get spent during that time? Will they just disappear? As I recall everyone received 3 transfer tokens when the server merge happened. Those tokens were said to have no expiration date. If they do indeed just disappear you should convert them into the new transfer currency for those ppl who havent used theirs yet.

[Yula_the_Mighty]

What happens to transfer tokens that don't get spent during that time? Will they just disappear? As I recall everyone received 3 transfer tokens when the server merge happened. Those tokens were said to have no expiration date. If they do indeed just disappear you should convert them into the new transfer currency for those ppl who havent used theirs yet.

The way I read it.

Turbine is going to bring the old system back. Anybody that has tokens left like me. Can use them when the old system returns. If you don't have any tokens during the return period you can't transfer. When the limited time offering is over. All unused transfer tokens are gone forever.

A character transfer costs 2,495 Turbine Points under the new system. My three tokens would convert 7,485 Turbine Points. I would find something other than character transfers to spend these 7,485 Turbine Points on.

It is obvious that Turbine does not want to convert these free character transfer tokens to Turbine Points. It is my belief it would be a lot easier to add the appropriate number of Turbine Points (0 - 2,495 - 4,990 or 7,485 points) to each account than it would be to remove the new system. Bring old system back. Remove the old system a second time. Restore the new system.

[Taldeen]

I read it the same as Yula.
While not cool i don't see Turbine giving away so much Turbine points. #GoodbyTokens

[Cordovan_]

What happens to transfer tokens that don't get spent during that time? Will they just disappear? As I recall everyone received 3 transfer tokens when the server merge happened. Those tokens were said to have no expiration date. If they do indeed just disappear you should convert them into the new transfer currency for those ppl who havent used theirs yet.

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

[Draconfier]

As a suggestion, perhaps Turbine could look at who was VIP at the time of the server mergers, anyone who has continued to be a VIP subscription customer since that time period would have their tokens converted to the equivalent TP amounts as a way of saying thanks to their loyal customers after this temporary transition period if they haven't used them in that time period. All others would have a use them or lose them option.

A second suggestion would be to add the transfer tokens to the store for the aforementioned amounts of tp, add a icon box like what we get solvents in when purchased via the store, with the tokens inside. The tokens would then show in the wallet until used..not sure if this is feasible or not.

A third option would be an auto-bestowal box like what we received when they announced the closures that originally contained the cloak, title, and yard ornaments, except this box would be bound to account to prevent selling, when opened it would give the necessary functionality to get that character transferred.

[Ardineck]

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

If you can't keep both why can't you try keeping everyone happy and convert the unused tokens to the new format, similar to what happened with the implementation of Mithril Coins? Converting allows you to keep your promise (implied or implicit) while implementing the new system. Granting us the tokens, then changing it to a provisional time frame seems unnecessary in that light. Does that mean tokens purchased in the limited time available on the Marketplace would also be eliminated? Otherwise, you're just going to upset people. Don't you want to keep people happy or is the new system specifically designed as a way to eliminate those tokens.

I mean, I have materials on characters I haven't used in a long time, years maybe, but that doesn't mean I don't intend to use it or want to feel forced to "use it or lose it". I think the same goes with the tokens.

[Ardineck]

As a suggestion, perhaps Turbine could look at who was VIP at the time of the server mergers, anyone who has continued to be a VIP subscription customer since that time period would have their tokens converted to the equivalent TP amounts as a way of saying thanks to their loyal customers after this temporary transition period if they haven't used them in that time period. All others would have a use them or lose them option.

A second suggestion would be to add the transfer tokens to the store for the aforementioned amounts of tp, add a icon box like what we get solvents in when purchased via the store, with the tokens inside. The tokens would then show in the wallet until used..not sure if this is feasible or not.

A third option would be an auto-bestowal box like what we received when they announced the closures that originally contained the cloak, title, and yard ornaments, except this box would be bound to account to prevent selling, when opened it would give the necessary functionality to get that character transferred.

All of those sound like nice ideas...

[SirVile]

Turbine speak with forked tongue!

[Beaniemooch]

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

Do the people who have the tokens but may be away from the game have a recourse if they aren't aware their tokens expire? Is this something people will be notified about or are they just out of luck because they didn't know the transfer system wasn't going to remain available to them via their free tokens and they now will have to pay.

[Tsch]

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

What about those who may be waiting to see whether a desired name on the target server will be freed up? Can you employ a coupon code for the new system (limit 3 per account)?

If you are dead set on making this happen within a limited time frame, why not just make it a free transfer window and not even worry about the old system? This sounds like the easiest method for Turbine.

Personally, I would prefer something more durable. If not the tokens that last until used, then a TP credit for their value or a non-expiring coupon code with a 3 use limit, or three unique, single-use codes (Token1, Token2, Token3).

[Liktitamas]

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

People switch servers for different reasons all the time. I think this is very poor customer service. For those that have actually stuck around to deal with the horrible state of the "new upgraded (lol) servers" this is another slap in the face. glad i havent been spending my money on this backward thinking that is called Turbine.

[Shizuku]

And exactly why does it have to be one or the other? Why can't the current transfer-with-TP and the previous transfer tokens co-exist? Can you not just replace the tokens for the people that had them removed? Then when they use them up, they're gone for good. And the even older method of transferring was using money (but wasn't playing when the transfer tokens were implemented, so not sure what method was used leading up to those)

[Thoroval]

The expectation is that interested people will use them when the system is brought back from the dead, and we'll be giving people a time frame to get that accomplished.

I have no interest in moving any of my characters. However, I'd like to remind Turbine that these transfer tokens are the promised solution when Turbine stated:

We will no longer have a time frame for free transfers, but are instead working out a way for everyone to have a chance to change their mind on their destination server once before having to pay to do so again.

This morning we added 3 Character transfer tokens to every account and enabled the ability to use these to go between any of the ten remaining worlds. Transfers are 1 token per character so you can use these to move your main characters while you wait for a free window for your world or hold on to them for a later time in case you decide to try out a different world.

"will no longer have a time frame for free transfers"

"hold on to them for a later time"

It is at least implicit (arguably explicit) in those posts that there will be no expiration date for these tokens. Apparently, there is one now. I'd think that Turbine, at the EP level, would at minimum apologize for breaking that promise regardless of whether the reason is technical or due to a change in policy.

I suggest that Turbine review the other promises made in that thread (as well as others) to determine which other past promises will be "deprecated" in the future and inform your customers in advance.

The promise I'm most interested in hearing will be maintained is:

Please note that transfers off of closing worlds will remain free permanently regardless of schedule.

Because at this point, I'm no longer convinced it will remain either free or permanent.

[Vilan]

Perhaps a better way to fix this issue is to keep a database somewhere with the remaining free transfer tokens and just have people send a ticket asking to transfer toon X from Y to Z. The GMs can work on doing transfers in between their usual duties. Could add a day or two to transfer time, but at least everyone would have their free transfers forever without being too great of a burden on the GMs. The transfer process is pretty simple now and as time goes by, the number of freebies left will keep going down.

[Kamariin]

... It is at least implicit (arguably explicit) in those posts that there will be no expiration date for these tokens. Apparently, there is one now. I'd think that Turbine, at the EP level, would at minimum apologize for breaking that promise regardless of whether the reason is technical or due to a change in policy.

I suggest that Turbine review the other promises made in that thread (as well as others) to determine which other past promises will be "deprecated" in the future and inform your customers in advance...

Turbine would be wise to heed this advice.

[Laerien]

Sorry but that both systems cannot coexist is not a good excuse. It's just code, not re-painting the Sistine Chapel.

[NeoBasilisk]

Sorry but that both systems cannot coexist is not a good excuse. It's just code, not re-painting the Sistine Chapel.

As a developer, I would beg you to please never use the phrase "It's just code" ever again.