Quote Originally Posted by SSG_Alkaid View Post
UPDATE: Click here for our new support portal!





My name is Michelle, aka Alkaid, and I will be taking over as the Manager of Customer Service for Standing Stone Games. With that, I wanted to briefly address how Customer Service will operate going forward.

Michelle, please explain why I have tickets that are over a month old with no response whatsoever. Explain why I have tickets vital to progress, and no one appears to be reading them. Does this game even have Customer Service anymore?
I really have to wonder. It seems to me you may have one over-burdened person trying to help, but no help is getting to me. WHY?