Rise of Isengard Update/Patching Discussion - OFFICIAL

[bryanmm]

stuck at examine game data for many minutes should i restart or does it take long time

[Cherrio]

we payed 50 USD for this expansion now we cannot even download it.


i call out to turbine GIVE US A TORRENT ITS NOT HARD TAKES 4 SECUNDS!!!

[Virian15]

i'm glad to read that y patcher isn't broken but its 5am in australia so i dont see the queue getting smaller as the other side of the world wakes up. please keep us informed about status

[Dsync]

Ugh...

I managed to log-in and while playing I decided to resubscribe, so I logged out.

Big mistake.

An evening of Breaking Bad it is then.

[Starrywisdom]

How many millions of your customers try to hit the login servers every minute for the entire span of any of your downtime?

How many trying to patch up withing 2 minutes of the end of the downtime?

You are aware customers pinging something that's offline really doesn't impact anything - right?

[Silranhir]

ok im getting seariously annoyed at this type of behaviour from turbine.

WHERE IS OUR TORRENT WITH THE UPDATE ???

the patcher dont work. it dont connect and i been here for 6 hours now........


servers are up my butt they are down for europeans or ip blocked or something.

learn some manners and learn service GIVE US A TORRENT.

sorry for the offencive language here but jesus christ even a 10 year old knows torrent = solve the issues.

Torrents won't solve it, believe me, been down that road once and it was a right pain with things not matching up when I tried to launch.

I'm in the UK and patched up after 6 hrs waiting. It was done in 20 minutes. Turbine have kept us up to date with messages on here and twitter. They've done a good job to be fair.

Just because you aren't getting what you want doesn't mean it isn't being done right.

[Milani]

Why am I not suprised that no on (well, lots of people anyway) can't log in now that the servers are back up with the updates? Lesson learned: Never expect Turbine to do something correctly the first time..

[Limren]

dont annoy the forum mods im only at page 45 its so entertaining to read xD while i wait for the client to patch

Yeah really like the pictures some of you are posting.

[swamphobbit]

Actually those of us who have spent their entire lives in IT should be the most outraged. We know exactly how complex a launch like this is but we expect that the team responsible for it will do the right thing by us the customer.

When I continue to see launches like this, by software companies raking in tons of money with literally months to plan having huge systematic failures I don't feel sympathy. I just shake my head and and say wow, really? Five months to plan for this launch and this is the best you can do?

Make all the excuses for them you want, this is a failed launch impacting a large part of the customer base.

I was on the programming side and have had many run-ins with the "Network types", but when new software went up, it had to be smoother than this is going AND it is impacting a large part of the customer base, or so it appears. Bugs will happen, I get that. This is a bit perplexing. I'll throw this out there too, I'm a VIP and it does bother me a bit that I'm paying for this game while people who can play for free are probably already playing the game. It may have already been stated elsewhere but I can't read this entire thread, I do think there ought to be a day delay between VIP/Premium access and F2P access. I don't think that is unreasonable.

But that's not my call. I'm not really frustrated, I did not set my day around playing Isengard, I'd say I'm just perplexed that this is going down in the manner we're talking about.

[Ailedra]

If only some technology could be developed to spin up servers on demand that could then be discarded when no longer needed, at a much lower cost than purchasing physical servers.

http://en.wikipedia.org/wiki/Cloud_computing

Indeed. Now, tell me what the project costs for implementing that into an existing platform are.

I'll wait.

[Moejo]

/raises hand


My task bar shows that it´s currently at
100% 17/17
raw/en/vignette_videos/vignette_vol3_book4_part_b.bik

same for you ?? stuck at that for about 10 minutes now

I don't even have a bar yet.

I was, then restarted the client. Now I'm back to step one, failing to connect. Ugh.

That's what I'm afraid of.

[Bado]

Can't even connect to start updating.

[opus512]

One of the problems with the update process is that the client has to connect to the servers multiple times, and every time it stops you get pushed back into the que. So you wait to log in, you wait to update, you wait to examine data, and then I think you wait to get into the game. Anyway, you're going to have to wait in line at least three times I believe. So if you get past one stage, don't bag out, or you're have to go through it all again.

[ange_ratm]

You guys need to relax more.

[kursatpolat]

This updating took (still taking) so long and I keep refreshing this thread so often that finally the situation made me enter the lotro community. here is my very firts post: btw the seals are so lonely..

[Chrysoprase]

"Thankyou for calling. All our advisers are busy. Your call is important to us so please don't hang up. You are currently number four thousand seven hundred and forty three in the queue."

That's pretty much how it was. The queues were often in the thousands too, and it took hours to get in at first. And sometimes, your number would go UP, for reasons never explained. It did die down about a week after launch though.

[Des1]

Hey, uh, Turbine guys? You don't blacklist us for bad poetry, right? :-)

Maybe they should

[Limren]

Yeah really like the pictures some of you are posting.

How big is the patch? Does anyone know?

[Cherrio]

Restarting the client when you get the red X after having patched will do nothing to speed things up. It will most likely slow you down. If you are patched simply allow the client to retry normally.

We are seeing steady increases in the number of players per world and it is across all servers. So the patching servers and login servers are working as expected and players are getting into the game.

and ur even shareing this ???? when some of uss cant even patch ???

where is our torrent ????

where is the patch ??+

i apologise if u find this offencive but turbine should know better and give us a torrent ... so we can patch...

[kimano]

I am begging people that have multiple computers and already have 1 or more already patched. Please don't patch anymore until a lot later. There is some of us here that can't even patch our one machine. Please and thank you.

[BillyBeard]

I'm up to almost 10 hours stuck on the 'A connection attempt failed'. Need to equip my horseshoe irl

10hr of "fail" here too

[swamphobbit]

Indeed. Now, tell me what the project costs for implementing that into an existing platform are.

I'll wait.

Directly proportional to the number of customers that may be alienated?

That's just a guess on my part. I do see your point.

[Arbalister]

I was, then restarted the client. Now I'm back to step one, failing to connect. Ugh.

I just did the same, took about a half hour to get a new connection...and when I did it didn't even pause at Examine. Whipped right past and now it's updating.

[lockecd]

open your clinet and walk away. I've been waiting since 9am est to patch and at last it has started to down load. Once those that have patched are in game others will be able to start patching... Patch servers are working and game servers are up...

[Grimdoin_EU]

We are seeing steady increases in the number of players per world and it is across all servers. So the patching servers and login servers are working as expected and players are getting into the game.

Laurelin currently has about 100 ppl in glff which usually has around 500 at this time. Hopefully the strain on the patch servers will not grow too much with the US hitting prime time soon