Rise of Isengard Update/Patching Discussion - OFFICIAL

[Minulinnwen]

I am in The Netherlands, I patched and CLOSED the launcher after that. I strongly suggest that EVERYBODY who has patched already does so and keep an eye on http://www.twitter.com/lotro to see when the worlds are back online. You don't have to have a twitter account to be able to see Turbine's status updates.

I think this way, you're be able to play sooner then when you sit around trying to re-launch the launcher after failing to login your realm. I also think it would be a good idea to warn people that game worlds are down on the launcher. I suspect a lot of people who finish patching re-launch their client because they couldn't log in the game like they normally would.

[D.H1cks]

Could someone please tell me how to find out if my client is already patched or not?

Well, one possible way to check is go into your install folder, and check the last modified date and time for the .dat files.

That is about the only thing I can think of.

[Natashaelle]

Could someone please tell me how to find out if my client is already patched or not?

Open the game folder and look at the dates attached to the files ?

[Maeglaz]

I updated the launcher, but when i opened it again, it can't connect. is this every1 problem?

[Nyrion]

No, I didn't browse both forums. Did I ever see more than a handful of complaints with problems patching? No. Now there's a thread with 600+ replies(Some duplicates, so let's assume half are having problems?) and 10-15 people have been in and out of vent and are having the same issue.

I would assume there was not hundreds of problems with every patch on the EU servers. It's getting a tad annoying that we have no real fix for the issue we're having besides "Hang on and restart your launcher(Which rarely seems to be working) and no real time line for fixes or the servers coming up.

You know what they say about assumptions right?

I do agree that it is annoying, but I simply don't think this time around it is any worse, that's all. Obviously Turbine is working behind the scenes to get the servers up, and from what I can see some people are starting to get patched up, it's just trickling in at the moment with so many people trying at once. What with the increased population from all the F2P players and everything.

I guess we'll have to see just how long this takes and then decide whether it was noticeably worse than the other xpacs.

[Cherrio]

People just need to understand that it's like a huge crowd of people all trying to get tickets to a concert at the same time.

if they had torrents this would not happen :P

[Davouts]

To patch up, is Pando a prerequisit to download the patch?

If disabled/removed will the game still patch?

[Maeg.]

To answer 1) This is early. And servers aren't up. Priority wouldn't change anything (you'll have priority login when the servers are actually up, not just patching)

2) Because they don't read all the posts.

No need for yelling.

Thanks Alphaman , do you know when all servers will be up again?

[ElFenix]

We've only got one of three computers updated, and were definitely pre-order Legendary blah blah blah.... so I'm going to say... no. ;D

then quit trying to connect to the patch. copy the game client over to the other 2 computers.

[Startrekman1of9]

Majority of us are having this issue, you have to just be patient and wait like the rest of us. Restart your client every so often and you might just get lucky and patched up

Patient?? IMAO
I am an MMO player. I have no life without LOTRO LOL

Oh well going back to Age of Empires till I can get past the connect. And also I hate Twitter even before today LOL.

[Laire]

To patch up, is Pando a prerequisit to download the patch?

If disabled/removed will the game still patch?

I'm curious about this as well.

[PuhFifer]

i wonder...are pre orders getting access to the patch servers before the rest of us?

Nope, I pre ordered over a month ago and am getting hosed just as much as you :-)

[Cherrio]

I'm curious about this as well.

no u do not need pando to update

[AlphaMan]

Thanks Alphaman , do you know when all servers will be up again?

Patching is up, but taking forever because of so many people doing it at once.
Game servers will be up possibly later today, but I'd hedge my bets on being there tomorrow. Not that they won't necessarily be up today, but it's going to be a long time coming yet, patching still going on and all.
There's no way to really know until they can announce it (and I doubt they can yet)

I'm curious about this as well.

If you updated previously without it (on the smaller updates) I'm sure you could still patch... but don't take my word for i

[Got-Show]

If the servers are down for the next 10 hours, here is something for you:

http://www.youtube.com/watch?v=VznlDlNPw4Q

[Crell_1]

I'm curious about this as well.

You shouldn't need to have Pando installed or working in any fashion. This is just like any other normal client patch.

[dagnic]

To patch up, is Pando a prerequisit to download the patch?

If disabled/removed will the game still patch?

You should have deleted pando ages ago!

[Gwyndor]

It isn't like the employee in charge of the contest is the same one(s) who are working on the game, they have a few different employees in different departments. It's like being at a nice restaurant and having the valet drop everything to run in and help you prepare the food.

Yes true, but for the sake of prioritizing what is important right now it would be nice to put this PR on hold and have that feed dedicated wholly to the patch issue with info and updates etc.

The situation just doesn't seem to be getting any better, especially when connection failures all day will now be confounded by an even greater demand with most of Europe coming back from work right about now and trying to log in and patch.

[phgnomo]

i wonder...are pre orders getting access to the patch servers before the rest of us?

It should be!

[Montezuma's]

My first MODEM was 300 baud and cost just over $500 in the early 80s. I was about 13. Started my own BBS when I was about 15 and have been working with communities and the online space in one form or another ever sense. So about 30 years of it.

my first computer was in the second half of 80-ies, it was Atari 130XL and I do not recall any dial-up modems for this computer and comm software BBS's era started only with MS DOS.

[Hazmat]

Pando is not needed/desired/involved in the patch. You dont need or want it.

[LordWeaver]

No offence but I wish all these People moaning and whining about the patcher would just get over themselves and wait patient like me and the silent majority.

You will get patched at some point, just realise how many people are trying to do their patching at the same time.

[Apparently]

It is very EXPECTED if you launch patching access at 12ET and 4pm GMT. Isn't this obvious??
If you have limited bandwidth you should plan timing accordingly.

While I am nowhere near geeky enough to be able to explain the flaws in that statement, I can say with certainty that you don't understand the situation. (I'm not claiming to fully understand it myself, but I have some notion...)

In order for LoTRO to be 'prepared' for this situation in a way that would please each and every user, they would have to have one connection available to the patch server for each and every LoTRO account holder, in perpetuity. I'm sure someone with better technical savvy than me can explain why that is not feasible.

Or are you suggesting that Turbine should have made up a schedule, and said, "Okay, those of you in the Eastern Time Zone, download your patches between 8 and 10 - Pacific Time, don't log on until after 10"? Because yeah, I'm sure NO ONE would jump the gun and rush in prematurely. Or miss their allotted patch time due to RL responsibilities. Et cetera.

Yeah, it's a bummer that I took my level 48 to the south gate so I could see the new content, and now might not be able to rush in recklessly for awhile. But it's not unexpected, and it's most definitely NOT a failure on Turbine's part, at least from all available evidence. It's a matter of releasing new content, alongside a surge of new and returning players - I've met too many of these new & returning players over the last few weeks; RoI has brought a LOT of people into the game, or back to the game - and now we have a traffic jam: everyone's trying to get to the Civic Center for the Big Show, and there are only so many streets to take them there, and only so many parking spaces once they arrive, and there is only so much that can be done about that.

TL;dr: Chill.

[reiygna]

Nope, I got the big package right away.. and still stuck at examine progroms..... Besides it would be detected via account

Would be nice if it was like that..just one more reason to donate money when a new expansion is to be launched.

[Sapience]

Sapience, how is it that some people already patched up and some are still stuck at unable to connect? Is it dependant on IP adress so the load is kind of spreaded out?

This may sound cold, but the answer is simple. Luck. It has nothing to do with IP addresses or physical location. It's pure and simple luck. It might interest you to know that it impacts us here in the building as well. So those folks who came in late this AM are in the same queue as you are.

the patch server probably has a limit on the number of concurrent sessions and we're currently beyond that.

Not in such specific terms no, but in terms of maximum performance this is at least partly right.

Agree. This is getting on my nerves as well. Forget the damn contest for a minute. Drop everything and sort this mess out! Nearly four hours in limbo here.

Successful attempts to connect thus far: 0/240. What a farce.

The two things are completely unrelated. There is nothing to 'fix'. As people get patched and no longer are using the resources others will get in and be able to patch. We have reallocated a number of servers to bolster the performance of the patch servers and serve as many players as possible. The only way to 'fix' it is to be patient.

Also, as a reminder, the game servers are NOT up at this time.